IT End User Support Analyst - Tier 1, 24/7 On-Call

Acro Service Corporation; Chattanooga (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Acro Service Corporation seeks an IT End User Analyst to provide Tier 1 call center, on-site and Service Desk support. The role includes troubleshooting, documenting workflows, and maintaining standard processes while escalating complex issues to Tier 2/3 as required.

The position may require 24x7 on-call coverage and travel as needed. Candidates should have a Bachelor's Degree in a related field and proven communication, problem-solving, and customer service skills in a fast-paced IT

Qualifications

• Bachelor's degree or equivalent education/experience in IT.
• Strong communication, problem-solving, and customer service in fast-paced tech environment.
• Willingness to be on-call 24/7 rotation and travel as required.

Responsibilities

• Provide Tier 1 phone, on-site and Service Desk support for walk-up customers.
• Troubleshoot and restore routine IT issues using established processes.
• Document workflows in Ticket Management System and maintain technical instructions.
• Escalate to Tier 2/3 as needed and participate in 24x7 coverage.

Skills

Communication skills

Problem solving

Customer service

Education

Bachelor's degree in CS/Engineering/Math/Business

Job description

Acro Service Corporation seeks an IT End User Analyst to provide Tier 1 call center, on-site and Service Desk support. The role includes troubleshooting, documenting workflows, and maintaining standard processes while escalating complex issues to Tier 2/3 as required.

The position may require 24x7 on-call coverage and travel as needed. Candidates should have a Bachelor's Degree in a related field and proven communication, problem-solving, and customer service skills in a fast-paced IT