IT Enablement Specialist

The Fountain Group; Indianapolis (IN); On-site; USD 33,000 - 47,000; Full time

Job summary

The Fountain Group is seeking a fully onsite IT Support Specialist in Indianapolis for a one-year engagement. Pay is $29/hour (W2 only). Working hours are 8:00 AM–5:00 PM, Monday through Friday.

The role may require driving a company vehicle around campus to deliver computer equipment to different buildings. You will support customer focus projects, provide digital workplace consulting, and perform hands-on operations and 2nd-level IT support.

Qualifications

• Minimum of 2 years desktop support for PCs, laptops, and peripherals.
• Minimum of 2 years onsite support and remote support experience.
• Minimum of 2 years supporting mobile devices (Apple devices preferred).
• High School Diploma required; Associates degree or Bachelors preferred.

Responsibilities

• Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (Labs, R&D, etc).
• Take ownership of incidents, restore user productivity, and troubleshoot across network and system infrastructure.
• Support customer focus projects within Digital Workplace consulting and end-user computing.
• Assist in delivering on-campus IT equipment and projects as required.

Skills

Desktop support

Onsite support

Mobile devices

ITIL v3

MS Office

Education

High School Diploma

Associates or Bachelors preferred

Job description

This is a fully onsite position

Pay: $29/hour W2 only

Duration:1 year with extensions based on client need and performance.

1st shift 8AM to 5PM Mon -Friday

Note: The candidate may have to drive a company vehicle around campus to deliver computer equipment to different buildings.

The Opportunity

This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations. Rather than a simply desktop support role, this position serves as a partner to managers throughout the corporate campus and helps them and their teams to best utilize the technologies the client has available.

Customer Focus projects

• Assisting in projects around mobile, IT applications, and end user computing hardware.
• Provide clear and timely updates to the project leaders

Digital Workplace Consulting

• Presents complex technical information to a non-technical audience in a clear and easy to understand manner. Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.
• Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit
• Proactively approach business functions to understand their processes and suggest methods to increase productivity

Hands-on technical support and operations

• Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.

2nd Level Support

• Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)

Incident Ownership

• Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.

Qualifications

• Prior experience supporting IT enablement projects is required.
• Minimum of 2 years desktop support for PC's, laptops, and peripherals is required.
• Minimum of 2 years onsite support and remote support experience is required
• Minimum of 2 years supporting mobile devices (Apple devices preferred) is required
• High School Diploma required; Associates degree or Bachelors preferred
• Valid Driver's license required
• Outstanding customer service and organizational skills needed.
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery required.
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
• Ability to lift 50 pounds