IT Help Desk/Deskside Support

BC Tech Pro; Carlsbad (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k

Job summary

BC Tech Pro is seeking an intermediate-level onsite technician to repair a variety of end-user computing products including PCs, desktops, laptops, tablets and printers, with a focus on delivering solid desk-side support.

This full-time onsite role offers health, dental, vision and a 401k plan. Pay starts at $33 per hour, with opportunities to advance through IMAC activities, ITIL-aligned procedures and OEM certifications.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Skills

Communication

Customer-facing

Follow instructions

Lift 50 lbs

Repair kit

General IT practices

Education

Technical school certification

A+ certification

Job description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, onsite position.


• Benefits include Health, Dental Vision and 401k.


• Pay starts at $33 per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.


• Provides support to client identified VIPs


• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.


• Perform Install/Move/Add or Change (IMAC) activities.


• Perform all assigned desk-side support activities


• Display outstanding technical and professional services skills at all times


• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines


• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair


• Understands and follows all documented service operations policies and procedures.


• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience


• Certifications and/or Qualifications:


• Maintain all required OEM Certifications as directed by Management


• Knowledge of relevant software and hardware systems


• Understanding of ITIL methodologies


• A+ certification is desired


• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills


• Strong oral, written and interpersonal skills
  
• Ability to follow instructions and processes with minimal instruction


• Ability to lift and or move various computer equipment up to 50 lbs.


• Must own a basic repair kit


• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.