IT Digital Experience Analyst

Occidental Petroleum Corporation; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Occidental Petroleum Corporation in Houston, Texas, seeks an IT Services Specialist II to join its IT Digital Experience team. You will build strong user relationships and act as a trusted technology advisor to boost the end-user experience.

You will pilot and roll out new tools, troubleshoot issues, log incidents in ITSM (ServiceNow), and maintain documentation for knowledge transfer. The role requires clear communication, reliability, and flexibility for after-hours support as needed.

Qualifications

• 1+ year of IT experience in a professional setting.
• Valid driver's license with no restrictions.
• Available for after-hours callouts as needed.
• Strong written and verbal communication skills.

Responsibilities

• Develop and maintain strong user relationships to identify IT opportunities and improve end-user experience.
• Pilot and roll out new technologies and tools with business partners.
• Troubleshoot issues promptly and log incidents using ITSM tools.
• Create and maintain documentation and knowledge transfer materials.

Skills

Windows

Microsoft 365

ITSM (ServiceNow)

End-user support

Hardware

Networking

Communication

Documentation

Training

Teamwork

Education

Bachelor's degree in Computer Science or related

Tools

ServiceNow

Job description

Occidental Petroleum Corporation in Houston, Texas, seeks an IT Services Specialist II to join its IT Digital Experience team. You will build strong user relationships and act as a trusted technology advisor to boost the end-user experience.

You will pilot and roll out new tools, troubleshoot issues, log incidents in ITSM (ServiceNow), and maintain documentation for knowledge transfer. The role requires clear communication, reliability, and flexibility for after-hours support as needed.