IT Digital Experience Specialist — End-User Champion

Oxy; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Oxy is seeking an experienced Analyst, IT Digital Experience in Houston, TX to support end-user computing, apps, and services. The role collaborates with business users to improve the IT user experience and contribute to digital transformation initiatives.

The candidate will troubleshoot, pilot new tools, and maintain documentation while working with ITSM processes and cross-functional teams to ensure reliable service delivery.

Qualifications

• Minimum 1+ year of relevant IT experience.
• Valid driver's license with no restrictions for driving a company vehicle.
• Available for after-hours callouts (nights and weekends).
• Demonstrated ability to communicate professionally with internal and external stakeholders.
• Physically able to push/pull/lift 10+ lbs.

Responsibilities

• Develop and maintain strong relationships with business users as trusted IT advisor.
• Pilot and roll out new technologies to improve IT user experience.
• Troubleshoot issues with clear communication through the full support lifecycle.
• Log and track incidents using ITSM tools (e.g., ServiceNow) and escalate if needed.
• Install, configure, and support hardware, OS, and applications.
• Monitor system performance and address HW/SW/WAN-LAN issues.
• Keep sites informed about IT activities and align with enterprise initiatives.
• Create and maintain documentation and knowledge transfer materials.
• Lead and participate in IT support initiatives with adaptability.
• Conduct end-user training and develop training materials.

Skills

IT troubleshooting

Customer service

Communication

ServiceNow

Documentation

Project management

End-user training

Education

Bachelor's degree in CS/MIS/IT

Tools

ServiceNow

Job description

Oxy is seeking an experienced Analyst, IT Digital Experience in Houston, TX to support end-user computing, apps, and services. The role collaborates with business users to improve the IT user experience and contribute to digital transformation initiatives.

The candidate will troubleshoot, pilot new tools, and maintain documentation while working with ITSM processes and cross-functional teams to ensure reliable service delivery.