IT Development and Support Specialist

Thanksgiving Point Institute Inc.; Lehi (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free membership for you and family

Medical, dental, vision insurances

Paid time off & holidays

401(k)

Employee Assistance Program

Financial Assistance Program

Venue discounts

Job summary

Thanksgiving Point Institute is seeking an IT Development and Support Specialist to deliver end-user technical assistance and software development support across the organization. You will troubleshoot hardware/software, maintain IT systems, and develop technology solutions including web development and automation.

Responsibilities include configuring workstations, managing AD/365 accounts, onboarding/offboarding, and collaborating with vendors.

Qualifications

• Strong knowledge of Windows, macOS, and mobile operating systems.
• Familiarity with IT ticketing systems and remote support tools.
• Basic to intermediate experience with C#, Java, CSS, HTML5.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks independently in a fast-paced environment.
• Must pass a background check and be at least 21 years old.

Responsibilities

• Provide frontline IT support for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in person, by phone, and remotely.
• Install, configure, and maintain workstations, printers, and other IT equipment.
• Manage user accounts, permissions, and security settings in Active Directory and Microsoft 365.
• Assist with onboarding/offboarding by provisioning and deactivating accounts/devices.
• Document troubleshooting steps, solutions, and IT best practices.
• Work with third-party vendors for software/hardware support as needed.
• Support IT projects, including system upgrades, migrations, and security improvements.
• Utilize coding skills (C#, Java, CSS, HTML5) for app development and website maintenance.
• Maintain confidentiality of data and adhere to IT policies.

Skills

Windows OS

macOS

Mobile OS

IT ticketing systems

Remote support tools

C#

Java

CSS

HTML5

Communication

multitasking

Background check

Age 21+

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

About the Organization Thanksgiving Point is a nonprofit dedicated to sparking curiosity, inspiring confidence, and helping children and families discover something new every time they visit. Through our museums, gardens, and farm experiences, we create hands‑on adventures that are centered around all things STEM.

Born from a spirit of gratitude, we are proud to be a community-centered organization where science, nature, and the arts come alive. Each year, thousands of guests walk through our doors to explore, play, and grow-and it takes a passionate, creative team to make that magic happen.

If you're looking for meaningful work in a place where ideas are welcomed, teamwork matters, and every day brings something different, we'd love to meet you.

Description

IT Development and Support Specialist Job Description

Wage: DOE

Shift: Full time.

Benefits:

• Free Thanksgiving Point Membership for you and immediate family
• medical, dental, vision, life, and long-term disability insurances
• paid time off & holidays
• 401(k)
• Employee Assistance Program
• Financial Assistance Program
• Thanksgiving Point venue discounts
• and more!

Summary:

The IT Development and Support Specialist provides technical support and software development services across Thanksgiving Point. This position is responsible for delivering end-user technical assistance, troubleshooting hardware and software issues, maintaining IT systems, and developing technology solutions. Responsibilities include application development, process automation, database management, basic web development, and other programming tasks to support business operations.

Responsibilities:

• Provide frontline IT support for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems via in-person, phone, and remote assistance.
• Install, configure, and maintain workstations, printers, and other IT equipment.
• Manage user accounts, permissions, and security settings in Active Directory and Microsoft 365.
• Assist with employee onboarding/offboarding by provisioning and deactivating accounts/devices.
• Document troubleshooting steps, solutions, and IT best practices.
• Work with third-party vendors for software/hardware support when required.
• Support IT projects, including system upgrades, migrations, and security improvements.
• Utilize coding skills (C#, Java, CSS, HTML5) for:
  • App development for Android devices.
  • Supporting website maintenance and troubleshooting web-based issues.
• Clean, maintain and organize IT assets and areas as needed.
• Adhere to IT Operations policies, procedures, and standards.
• Perform timely workstation hardware and software upgrades as required
• Maintain confidentiality of company and customer data.
• Exemplify Thanksgiving Point's Mission, Values and Policies.
• Other duties as assigned by supervisor/manager.

Requirements:

• Strong knowledge of Windows, macOS, and mobile operating systems.
• Familiarity with IT ticketing systems and remote support tools.
• Basic to intermediate experience with C#, Java, CSS, HTML5.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks independently in a fast-paced environment.
• Physical requirements: sit/stand for a long period of time, dexterity of hands and fingers, bending, ability to lift 40 lbs, climbing of stairs and ladders.
• Must pass a background check.
• Must be at least 21 years old.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

As a company we do E-Verify on all potential candidates.

If you have questions about accommodations, please reach out to [e-mail].

We are an E-Verified Required Employer

Position IT Development and Support Specialist

Shift Days

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

Category Information Technology

Location Thanksgiving Point

Number of Openings 1

Number Filled 0

This position is currently accepting applications.