IT Dev & Support Specialist — Apps & End-User Tech

Thanksgiving Point Institute Inc.; Lehi (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free membership for you and family

Medical, dental, vision insurances

Paid time off & holidays

401(k)

Employee Assistance Program

Financial Assistance Program

Venue discounts

Job summary

Thanksgiving Point Institute is seeking an IT Development and Support Specialist to deliver end-user technical assistance and software development support across the organization. You will troubleshoot hardware/software, maintain IT systems, and develop technology solutions including web development and automation.

Responsibilities include configuring workstations, managing AD/365 accounts, onboarding/offboarding, and collaborating with vendors.

Qualifications

• Strong knowledge of Windows, macOS, and mobile operating systems.
• Familiarity with IT ticketing systems and remote support tools.
• Basic to intermediate experience with C#, Java, CSS, HTML5.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks independently in a fast-paced environment.
• Must pass a background check and be at least 21 years old.

Responsibilities

• Provide frontline IT support for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in person, by phone, and remotely.
• Install, configure, and maintain workstations, printers, and other IT equipment.
• Manage user accounts, permissions, and security settings in Active Directory and Microsoft 365.
• Assist with onboarding/offboarding by provisioning and deactivating accounts/devices.
• Document troubleshooting steps, solutions, and IT best practices.
• Work with third-party vendors for software/hardware support as needed.
• Support IT projects, including system upgrades, migrations, and security improvements.
• Utilize coding skills (C#, Java, CSS, HTML5) for app development and website maintenance.
• Maintain confidentiality of data and adhere to IT policies.

Skills

Windows OS

macOS

Mobile OS

IT ticketing systems

Remote support tools

C#

Java

CSS

HTML5

Communication

multitasking

Background check

Age 21+

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

Thanksgiving Point Institute is seeking an IT Development and Support Specialist to deliver end-user technical assistance and software development support across the organization. You will troubleshoot hardware/software, maintain IT systems, and develop technology solutions including web development and automation.

Responsibilities include configuring workstations, managing AD/365 accounts, onboarding/offboarding, and collaborating with vendors.