IT Analyst- Helpdesk

Summit-Line-Constructio; Heber City (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO from day 1

401(k) with employer match

Multiple medical plans

Dental plan

Vision plan

Life insurance

Short term & long-term disability

Paid holidays

Employee discounts

Wellness program

Identity theft protection

Job summary

Summit Line Construction is seeking a qualified IT Specialist to provide tier 1 support at its Heber, Utah location. You will troubleshoot hardware, software, and connectivity issues, with emphasis on Windows 11, Office 365, network services, and mobile devices.

The role requires effective multi-tasking, calm communication, and diligent task execution. You will help implement IT policies and support the IT department’s operations in a growing company.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred.
• 1–2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment.

Responsibilities

• Acts as the first point of contact for end users seeking IT support and resolves day-to-day issues; escalates complex problems as needed.
• Provides technical assistance for computer, software, network, printing, and mobile device issues in person, over the phone, or remotely.
• Assists with orientation training in technology equipment and with department-driven projects when requested.
• Implements IT policies and procedures per corporate guidelines and control framework.
• Supports IT department operations and provides connectivity and shared services support.
• Maintains inventory of hardware, software, and resources with accuracy.
• Troubleshoots tech issues and logs all repairs and maintenance procedures.
• Prepares and installs workstations, loads software, creates network accounts.
• Assists with monitoring of security policies across technology.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Remote support tools

Customer service

Ticketing systems

Education

High school diploma or equivalent

A+, Network+ certification preferred

Tools

PowerShell

Remote support tools

Job description

About Us

Summit Line Construction, a subsidiary ofQuanta Services, Inc.(NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team!

About this Role

Company

Summit Line Construction is one of North America's premier utility construction companies. Summit Line operates from its headquarters in Heber City, Utah, and has completed projects all over the United States. Summit Line performs new build, design build, and maintenance services for both the public and private sector utilities. Summit Line offers construction and maintenance services in a variety of utility markets including transmission, distribution, and substation. Summit Line Construction is an Equal Opportunity Employer and participates in E-Verify. Summit Line offers its full-time employees medical, dental, and vision benefits, along with a 401k.

Position

Summit Line Construction is looking for a qualified and energetic individual to join our I.T. Department at our Heber, Utah location, who will be a complement to the company and its culture. This role is to provide tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues. Qualified persons to be considered will have great I.T. related troubleshooting skills specifically with Windows 11, Microsoft Office, Network Stack, Server Administration, Printers, and Apple IOS and Android mobile devices; being able to effectively balance speed and quality of work while multi-tasking, able to maintain good composure in stressful situations, be an effective, honest, a respectful communicator, and be diligent in the planning and execution of tasks.

What You'll Do

Key Responsibilities:

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
• Assist with monitoring and enforcement of security policies with all technology.

Preferred Knowledge/Skills:

• Understanding of contractual/regulatory compliance requirements
• Understanding of Risk Management Frameworks such as NIST 800-53, ISO 27001, COBIT etc.
• Demonstrated knowledge of the operating systems – Windows
• Demonstrated knowledge of IP Networking, Active Directory, Exchange, and Intune.
• Demonstrated knowledge of NTFS permissions and least privilege practices
• Demonstrated knowledge of Microsoft Office desktop applications
• knowledge of PowerShell, SSH, and remote management.
• Self-starter who can work independently while supporting the needs of the team.
• Excellent oral and written communication skills
• Strong decision-making and organizational skills
• Comfortable interacting with all levels of management
• Installing and maintaining conference room equipment

What You'll Bring

Qualifications / Requirements

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred
• 1–2 years of experience in a help desk or technical support role
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with Active Directory, ticketing systems, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment

Physical Demands

• The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain.
• Lifting of computer equipment, supplies, and heavy equipment.

• Some short-term travel will be required.
• Some after-hours support may be required.

What You'll Get

Benefits:

We offer an extremely competitive and comprehensive benefits package including:

• PTO that startsaccruingDAY 1

• 401K Immediate Vesting; employer match starting same day

• Several medical plans to choose from

• Dental Plan and Vision Plan

• Life insurance, short term & long-term disability

• Paid Holidays

• Pet Insurance

• Employee discounts, EAP and Wellness Program

• Identity Theft Protection and so much more!

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.