Enterprise Desktop & Field Support Technician - Remote-ready

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

3 weeks paid time off

Job summary

Koniag IT Systems, LLC is seeking a Desktop/Field Support Technician to provide Tier 2 desktop and field support for CLIENT staff across Washington, DC and remote locations. You will diagnose hardware/software issues, deploy devices, and support Microsoft 365 tools to keep end-users productive.

The role emphasizes strong customer service, security/compliance awareness, and the ability to resolve most requests autonomously within SLAs.

Qualifications

• Minimum 1–3 years of hands-on enterprise desktop and field support experience.
• Experience providing Tier 2 desktop support in Federal or comparable enterprise environment.
• Experience with Microsoft 365 end-user applications and common enterprise productivity tools.
• Experience with Microsoft Intune or similar enterprise endpoint management platforms.
• Familiarity with hardware installation, configuration, and troubleshooting for workstations, laptops, and peripherals.
• Experience managing support activities using a formal ITSM platform (e.g., ServiceNow, Remedy).
• Demonstrated strong customer service skills and ability to communicate technical information clearly to non-technical users.

Responsibilities

• Provide Tier 2 desktop and field support for CLIENT staff across locations, including headquarters and remote environments.
• Diagnose and resolve hardware and software issues for workstations, laptops, mobile devices, and peripherals.
• Perform hardware installation, configuration, replacement, and repair for end-user computing devices.
• Support software installation, configuration, and troubleshooting for enterprise applications and Microsoft 365 tools.
• Provide on-site technical assistance at CLIENT facilities, including walk-up support and appointments.
• Support remote workforce computing needs, including VPN and cloud-based tools.
• Escalate complex issues to End-User Services Lead or Senior staff as appropriate.
• Maintain asset records in ITSM platform and coordinate lifecycle activities.
• Manage tickets and ensure timely documentation and resolution of requests.

Skills

Customer service

Tier 2 support

End-user computing

Communication

Education

CompTIA A+ (required)

CompTIA Security+ (required or within 90 days)

MD-102

MS-900

CompTIA Network+

HDI Desktop Support Technician

Tools

Microsoft Intune

ServiceNow

Remedy

Active Directory

Job description

Koniag IT Systems, LLC is seeking a Desktop/Field Support Technician to provide Tier 2 desktop and field support for CLIENT staff across Washington, DC and remote locations. You will diagnose hardware/software issues, deploy devices, and support Microsoft 365 tools to keep end-users productive.

The role emphasizes strong customer service, security/compliance awareness, and the ability to resolve most requests autonomously within SLAs.