IT Desktop Support Technician

CSI Companies

Atascadero (CA)

On-site

USD 28,000 - 41,000

Part time

1 hour ago

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Benefits offered by this job

Medical, dental, and vision coverage

Voluntary life and AD&D coverage

Opportunity for advancement

Job summary

CSI Companies in Atascadero, CA is seeking an experienced IT Desktop Support Technician to provide hands-on support to clinical and administrative staff in a healthcare setting. You will resolve hardware, software, application, and connectivity issues to ensure reliable end-user technology and minimize disruptions to patient care.

This onsite role supports Windows 10/11, Microsoft 365, and Active Directory, with strong customer service and problem-solving skills.

Qualifications

2+ years of desktop support or end-user IT help desk experience.
Experience troubleshooting Windows 10 and Windows 11.
Experience working with Active Directory.
Knowledge of computer hardware and peripherals.
Experience troubleshooting printers and end-user equipment.
Understanding of basic networking concepts.
Experience with ServiceNow or Jira or similar ticketing platform.
Strong troubleshooting and customer service skills.
Ability to work independently in a fast-paced environment.
Ability to travel between health system facilities as needed.

Responsibilities

Provide onsite desktop and end-user technical support to staff.
Troubleshoot Windows 10 and Windows 11 issues.
Support Microsoft 365 applications and services.
Assist with Active Directory user and access issues.
Diagnose and resolve hardware, software, and connectivity problems.
Troubleshoot computers, peripherals, printers, and IT equipment.
Provide basic network troubleshooting and connectivity support.
Document and track issues in the ticketing system.
Prioritize issues affecting patient care or operations.
Travel between facilities to provide onsite support.

Skills

Windows troubleshooting

Active Directory

ServiceNow

Jira

Customer service

Communication skills

Independent in fast-paced env

Tools

ServiceNow

Jira

Job description

CSI Companies is seeking an experienced IT Desktop Support Technician to provide hands-on technical support to clinical and administrative staff within a healthcare environment. This role will focus on resolving hardware, software, application, and connectivity issues while helping ensure reliable operation of end-user technology and minimizing disruptions to patient care and daily operations.

This opportunity is ideal for an IT support professional who enjoys working directly with end users, troubleshooting technical problems, and providing excellent customer service. The ideal candidate will have experience supporting Windows environments, Microsoft 365, Active Directory, enterprise applications, and common desktop hardware and peripherals.

You will provide onsite technical support across health system facilities while prioritizing issues that may impact clinical and business operations.

Hours: Standard business hours

Location: Onsite in Atascadero, CA with travel between health system facilities as needed

Pay: $20-30/hr

Position Type: 6-8 week Consultant with potential extension

Work Authorization

Candidates must be authorized to work in the United States and eligible for W2 employment. No C2C or 1099 arrangements are available.

What You Will Do

Provide onsite desktop and end-user technical support to clinical and administrative staff
Troubleshoot Windows 10 and Windows 11 issues
Support Microsoft 365 applications and services
Assist with Active Directory-related user and access issues
Diagnose and resolve hardware, software, application, and connectivity problems
Troubleshoot computers, peripherals, printers, and other IT equipment
Provide basic network troubleshooting and connectivity support
Manage, document, and resolve technical issues through established ticketing systems
Prioritize technical issues that may impact patient care or clinical operations
Escalate complex technical issues to appropriate IT resources when necessary
Maintain clear and accurate documentation of troubleshooting activities and resolutions
Provide professional and responsive customer service to end users
Travel between health system facilities as needed to provide onsite support

What We Are Looking For

2 or more years of desktop support, IT help desk, or end-user technical support experience
Experience troubleshooting Windows 10 and Windows 11
Experience working with Active Directory
Knowledge of computer hardware and peripherals
Experience troubleshooting printers and other end-user equipment
Understanding of basic networking concepts
Experience with ServiceNow, Jira, or similar ticketing platforms
Strong troubleshooting and problem-solving skills
Strong customer service and communication skills
Ability to work independently in a fast‑paced environment
Ability to appropriately prioritize technical issues affecting clinical operations
Ability to provide onsite support and travel between health system facilities as needed

Nice to Have

Experience supporting clinical staff or healthcare facilities
Experience supporting multiple locations or facilities
Experience providing hands-on desktop support within a high‑availability environment

Who Should Apply

This role is ideal for an experienced IT support professional who enjoys hands-on troubleshooting and working directly with end users. Candidates with strong Windows, Microsoft 365, Active Directory, hardware, and ticketing experience who can provide responsive onsite support within a healthcare environment will be particularly well suited for this opportunity.

About Us

The CSI Companies is a leading staffing and recruiting firm providing organizations with highly skilled professionals since 1994. We have been recognized as a Best of Staffing award winner for over a decade and pride ourselves on delivering exceptional talent nationwide.

Benefits Offered