Help Desk Support Specialist

CSI Companies; Jacksonville (FL); Hybrid; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Voluntary life and AD&D coverage

Opportunity for advancement

Job summary

CSI Companies in Jacksonville, Florida, is seeking a Service Desk Analyst to provide high touch technical support in a professional office environment. This role is ideal for professionals with strong customer service skills and experience in tech support for both Windows and Mac environments. Responsibilities include on-site support for executives and staff, resolving remote tickets, and documenting interactions clearly. The position offers a pay range of $20–25/hr and standard business hours. Benefits include medical, dental, and vision coverage.

Qualifications

• Strong customer service skills with a professional and courteous approach.
• Experience providing technical support in Windows and Mac environments.
• Experience using ticketing systems such as ServiceNow or Jira.

Responsibilities

• Provide hands on support for onsite employees including executives.
• Deliver high quality customer service with a white glove support approach.
• Troubleshoot issues related to Windows and Mac environments.
• Support internet access and connectivity issues.
• Triage and resolve remote support tickets for distributed employees.

Skills

Strong customer service skills

Technical support in Windows environments

Technical support in Mac environments

Experience with ServiceNow

Experience with Jira

Strong documentation skills

Problem solving skills

Job description

CSI Companies is seeking an experienced Service Desk Analyst to provide high touch technical support in a professional office environment. This role focuses on delivering exceptional customer service while resolving technical issues for both onsite and remote employees.

This opportunity is ideal for a support professional who is comfortable working with executive level users and providing a white glove support experience. Candidates with strong customer facing backgrounds such as retail technology support environments will be successful in this role.

You will split time between onsite support and remote ticket resolution while maintaining detailed documentation and ensuring a high level of user satisfaction.

Hours: Standard business hours

Pay: $20–25/hr

Position Type: Consultant

Work Authorization

Candidates must be authorized to work in the United States and eligible for W2 employment. No sponsorship and no corp to corp arrangements are available.

What you will do

• Provide hands on support for onsite employees including executives and office staff
• Deliver high quality customer service with a white glove support approach
• Troubleshoot issues related to Windows and Mac environments
• Support internet access and connectivity issues
• Triage and resolve remote support tickets for distributed employees
• Manage ticket intake categorization and prioritization using ServiceNow and Jira
• Document issues resolutions and user interactions clearly and accurately
• Collaborate with IT team members to resolve complex technical issues
• Maintain awareness of system updates and user environment changes

What we are looking for

• Strong customer service skills with a professional and courteous approach
• Experience providing technical support in Windows and Mac environments
• Experience using ticketing systems such as ServiceNow or Jira
• Strong documentation and ticket writing skills
• Ability to work independently and manage multiple priorities
• Strong problem solving skills and attention to detail
• Experience supporting end users in an office environment

Nice to have

• Experience supporting executive or high visibility users
• Experience in retail technology environments such as Apple store style support
• Experience working in a high touch customer service environment

Who Should Apply

This role is ideal for a service desk professional who enjoys hands on support working directly with users and delivering a high quality customer experience in a hybrid environment.

About Us

The CSI Companies is a leading staffing and recruiting firm providing organizations with highly skilled professionals since 1994. We have been recognized as a Best of Staffing award winner for over a decade and pride ourselves on delivering exceptional talent nationwide.

Benefits Offered

• Medical dental and vision coverage
• Voluntary life and AD and D coverage
• Opportunity for advancement upon performance and availability