Desktop Support Specialist

CSI Companies; Bradenton (FL); In loco; USD 30.000 - 36.000; Tempo pieno

Descrizione del lavoro

CSI Companies in Bradenton, FL is seeking a Desktop Support Specialist to support one of our top healthcare clients onsite. You will provide hands-on technical assistance for desktops, laptops, and mobile devices, troubleshoot issues, install updates, and respond to service desk requests across multiple locations.

The ideal candidate has strong customer service, solid troubleshooting skills, ITIL familiarity, and the ability to travel between nearby facilities as needed.

Competenze

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of end-user support in a corporate IT environment.
• Knowledge of ITIL principles and service desk processes.
• Strong troubleshooting, problem-solving, and customer service skills.

Mansioni

• Provide technical support for desktops, laptops, mobile devices, email, telecommunications, and other IT services.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Install software, updates, and configure system settings.
• Respond to service desk tickets, phone calls, and walk-in support requests.
• Provide hands-on deskside support and travel to nearby facilities as needed.
• Maintain accurate inventory records for laptops, equipment, accessories, and IT assets.
• Identify and implement solutions to recurring technical issues.
• Communicate technical information clearly to non-technical users.
• Perform additional service desk and IT support duties as assigned.

Conoscenze

End-user support

Customer service

Troubleshooting

Team collaboration

Formazione

Associate’s or Bachelor’s degree in Computer Science/Information Technology

Descrizione del lavoro

CSI Companies is seeking a Desktop Support Specialist to work with one of our top healthcare clients!

Title: Desktop Support Specialist

Type: 100% onsite

Pay: $22 - $26/hr W2

Shift: Monday - Friday, 8:00am - 5:00pm

Description

Job Summary

The Desktop Support Administrator provides technical support and maintains desktop, laptop, and mobile device systems for end users across multiple healthcare facilities. This role is responsible for troubleshooting hardware and software issues, installing updates, managing IT equipment, and responding to service desk tickets and walk-in requests.

The ideal candidate has strong technical troubleshooting skills, excellent customer service, and the ability to provide hands-on support across multiple locations.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, email, telecommunications, and other IT services.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Install software, updates, and configure system settings.
• Respond to service desk tickets, phone calls, and walk-in support requests.
• Provide hands-on deskside support and travel to nearby facilities as needed.
• Maintain accurate inventory records for laptops, equipment, accessories, and IT assets.
• Identify and implement solutions to recurring technical issues.
• Communicate technical information clearly to non-technical users.
• Perform additional service desk and IT support duties as assigned.

Required Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience providing end-user support within a corporate IT environment.
• Knowledge of ITIL principles and service desk processes.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to prioritize requests, work independently, and collaborate across teams.
• Excellent communication skills and a customer-focused mindset.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Ability to work on-site and travel between nearby facilities.

Preferred Qualifications

• CompTIA A+ certification.
• Microsoft certifications related to Windows or Office applications.
• No weekend or on-call coverage is required during the contract.
• Potential opportunity for permanent employment following the contract.