IT Desktop Support Specialist

Busy Season Staffing Solutions; San Juan (PR); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Busy Season Staffing Solutions is seeking an experienced IT Desktop Support Specialist to ensure smooth operation of workplace technology. You will provide on-site and remote support to employees, troubleshoot hardware and software issues, and maintain reliable IT systems in a fast-paced corporate environment.

The role requires hands-on experience supporting end users, strong knowledge of Windows and macOS, and proficiency with Microsoft 365.

Qualifications

• Minimum 2 years of professional IT/Desktop Support experience.
• Minimum 1 year of hands-on experience supporting both Windows and macOS in a global or multinational company.
• Bilingual proficiency in English and Spanish.
• Strong knowledge of hardware, software, Windows OS, and Microsoft 365.
• Experience troubleshooting technical issues in corporate environments.
• Familiarity with networking fundamentals, user account management, and remote support tools.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and manage multiple technical requests.

Responsibilities

• Provide on-site and remote technical support to employees.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain computers, laptops, and peripheral devices.
• Support Microsoft 365, Windows operating systems, and business applications.
• Manage IT support tickets, ensuring timely resolution and documentation.
• Assist with user account setup, access permissions, and system configurations.
• Collaborate with internal IT teams to maintain efficient technical operations.

Skills

End user support

Windows OS

macOS

Microsoft 365

Remote support

Ticketing systems

Bilingual English/Spanish

Job description

We are seeking an experienced and proactive IT Desktop Support Specialist to provide technical assistance, troubleshoot IT issues, and ensure the smooth operation of workplace technology.

The ideal candidate has hands‑on experience supporting end users, resolving hardware and software issues, and maintaining reliable IT systems in a fast‑paced corporate environment.

Key Responsibilities

• Provide on-site and remote technical support to employees.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain computers, laptops, and peripheral devices.
• Support Microsoft 365, Windows operating systems, and business applications.
• Manage IT support tickets, ensuring timely resolution and documentation.
• Assist with user account setup, access permissions, and system configurations.
• Collaborate with internal IT teams to maintain efficient technical operations.

Qualifications

• Minimum 2 years of professional experience in IT Support, Desktop Support, Helpdesk, or related technical roles.
• Minimum 1 year of hands‑on experience supporting both Windows and macOS devices, preferably within a global or multinational company.
• Bilingual proficiency in English and Spanish.
• Strong knowledge of hardware, software, Windows operating systems, and Microsoft 365.
• Experience troubleshooting technical issues in corporate environments.
• Familiarity with networking fundamentals, user account management, and remote support tools.
• Strong communication, organizational, and problem‑solving skills.
• Ability to work independently and manage multiple technical requests.