IT Desktop Support Specialist

OneOncology, LLC; Huntsville (AL); On-site; USD 52,000 - 68,000; Full time

Job summary

Clearview Cancer Institute in Huntsville, AL seeks an IT Desktop Support Specialist to provide hands-on support for staff across multiple clinic locations. The role includes troubleshooting hardware and software, setting up workstations, and maintaining secure IT operations critical to patient care.

You will support clinical software like ARIA (Varian) and Microsoft 365, participate in upgrades, migrations, and IT projects, and collaborate with a broader IT team.

Qualifications

• 2+ years of desktop support, help desk, or technical support experience.
• Strong knowledge of Windows OS, Microsoft 365, and common hardware/peripherals.
• Healthcare setting experience or familiarity with EMR/EHR systems is a plus.

Responsibilities

• Provide desktop, laptop, printer, and peripheral support for staff at multiple clinic locations.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Set up and configure new workstations, user accounts, and access permissions.
• Support staff in using clinical software, including ARIA (Varian), Microsoft 365, and other enterprise systems.
• Assist with system upgrades, migrations, and IT infrastructure projects.
• Collaborate with the broader IT team on data cleanup, equipment rollouts, and departmental improvements.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer service

EMR/EHR familiarity

Education

Associate's or Bachelor's degree in CS/IS or related field preferred

Certifications: Network+/A+/Microsoft preferred

Tools

ARIA (Varian)

Job description

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Job Summary

The IT Desktop Support Specialist will provide hands-on technical support to staff and clinicians across all locations. Position will troubleshoot hardware and software issues, support system upgrades, and help maintain a stable and secure IT environment critical to patient care and clinic operations.

Minimum Knowledge, Skills, Experience Required

Education/Certification

• Associate's degree or Bachelor's degree in computer science, information systems, or related field preferred.
• CompTIA Network+, A+ and/or Microsoft Certification(s) preferred.

Experience

• Proven experience in desktop support, help desk, or technical support role (2+ years preferred).
• Strong knowledge of Windows OS, Microsoft 365, and common hardware/peripherals.
• Excellent troubleshooting, communication, and customer service skills.
• Experience in a healthcare setting or familiarity with EMR/EHR systems is a plus.

Key Responsibilities / Essential Functions

• Provide desktop, laptop, printer, and peripheral support for staff at multiple clinic locations.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Set up and configure new workstations, user accounts, and access permissions.
• Support staff in using clinical software, including ARIA (Varian), Microsoft 365, and other enterprise systems.
• Assist with system upgrades, migrations, and IT infrastructure projects.
• Collaborate with the broader IT team on data cleanup, equipment rollouts, and departmental improvements.