Desktop Support Engineer (Dispatch /Part-Time) – Harrisburg, PA 17111 USA

Axiom Technologies Pty Ltd.; Harrisburg (Dauphin County); Sur place; USD 30 000 - 47 000; Temps partiel

Résumé du poste

Axiom Technologies is seeking a capable Desktop Support Engineer to provide on-site IT support for enterprise clients in Harrisburg, PA. This contract-based, on-demand role requires responding to service requests, diagnosing issues, and delivering hands-on assistance for desktop systems, laptops, and peripherals at the client location.

Responsibilities include configuring hardware and software, resolving LAN issues, documenting activities, and following client security procedures.

Qualifications

• Experience providing on-site desktop support.
• Familiar with Windows desktop environments and enterprise software.
• Able to troubleshoot hardware and network connectivity on client sites.

Responsabilités

• Provide on-site desktop and IT support at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install and configure hardware, OS, and enterprise software.
• Resolve LAN connectivity issues and basic networking problems.
• Assist with device setup, replacements, and installations.
• Perform basic network troubleshooting via console access.
• Document activities and communicate progress to the service delivery team.
• Adhere to client IT policies and security procedures on site.

Connaissances

Windows OS

Hardware troubleshooting

Networking basics

Desktop peripherals

Customer service

On-site work

Outils

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT tools

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Harrisburg, PA 17111 USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands‑on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical