IT Desktop & Peripherals Support Specialist

Cayuse Holdings

Dallas (TX)

On-site

USD 90,000 - 120,000

Full time

4 days ago

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Job summary

Cayuse Holdings is seeking an SME Computer User Support Specialist in Dallas to provide advanced technical, operational, and user-training support for PC desktops, printers, and software. You will configure operating systems, manage software deployments, and troubleshoot complex incidents within a government-focused IT environment.

The role requires hands-on experience with Windows 10/11, ServiceNow, and a strong background in printer maintenance and LAN coordination.

Qualifications

AA/AS degree or equivalent experience in a related field.
Minimum 8 years of IT technical support experience.
Current 8570 IA Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).
Current 8570 IA CE certification.
Experience in government IT support environments.
Knowledge of incident resolution, problem management, and user assistance.
Experience with Windows 10/11 in an enterprise.
Experience with ServiceNow or similar ITSM tool.
Experience installing and maintaining enterprise printers and multifunction devices.

Responsibilities

Provide advanced technical, operational, and training support for PC desktops, output devices, and software.
Install, configure, and test desktops, laptops, peripherals to standards.
Configure OS including baseline images and security policies.
Install and verify shrink-wrap and other application software and patches.
Troubleshoot incidents with PCs, printers, and peripherals; perform diagnostics.
Coordinate hardware repairs with vendors and internal teams.
Escalate LAN-related issues to network or systems admins when needed.
Evaluate and optimize system configurations and desktop standards.
Document incidents, resolutions, and procedures in ticketing/knowledge systems.
Provide user training and one-on-one assistance on hardware and software usage.