IT Desktop & Asset Specialist – Windows, SNOW, Helpdesk

TSB; Honolulu (HI); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Bonus

Benefits

Equal Opportunity Employer

Job summary

Bank of Hope in Honolulu, HI seeks an IT Asset Administrator to manage asset procurement and inventory, coordinate with procurement and AP, and support end users with hardware and software issues.

You will document failures, create SNOW tickets, implement upgrades, and ensure compliance. The role requires basic network troubleshooting, familiarity with ServiceNow and Office 365, and a customer-focused approach.

Qualifications

• Fundamental understanding of IT Asset Procurement & Tracking.
• Fundamental understanding of Inventory Management & Analysis.
• Basic knowledge of IT Desktop’s Vendor Management.
• Compliance Tracking and management.
• Basic knowledge of Service Now & Visio.
• Ability to troubleshoot PC problem & basic network issue.
• Intermediate Microsoft product knowledge (OS & Office suite).
• Strong foundation of MS Windows OS which include AD and GPO.
• Familiarity with various MS products which include MS O365.
• Preferred: Research new technology to benefit Desktop operation.

Responsibilities

• Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• Perform reconciliation with the Procurement team on Cost Center.
• Perform Receipt Purchase order with Account Payable over the procurement system.
• Research & update new hardware and/or vendor for IT Desktop.
• End user support for handheld and peripheral devices.
• Create SNOW ticket to update or improve the current or new process with automation.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Skills

IT asset procurement

Inventory management

Vendor management

Compliance tracking

ServiceNow

Windows OS troubleshooting

Microsoft Office

AD & GPO

MS 365 familiarity

Technology research

Tools

ServiceNow

Visio

MS Windows OS (AD, GPO)

MS Office 365

Job description

Bank of Hope in Honolulu, HI seeks an IT Asset Administrator to manage asset procurement and inventory, coordinate with procurement and AP, and support end users with hardware and software issues.

You will document failures, create SNOW tickets, implement upgrades, and ensure compliance. The role requires basic network troubleshooting, familiarity with ServiceNow and Office 365, and a customer-focused approach.