IT Desktop Analyst/Asset I

Bbcnbank; Gardena (CA); On-site; USD 2,981,000 - 3,113,000; Full time

Job summary

Bank of Hope is seeking a full-time IT Desktop Asset & Procurement Technician in California. The role manages asset inventory, procurement, deployment, and lifecycle activities, while delivering end-user support for hardware and software.

You will coordinate with Procurement, handle purchase receipts, and pursue process improvements via ServiceNow tickets. Candidates should have foundational knowledge in IT asset tracking, inventory analysis, vendor management, and MS Windows with AD/GPO;

Qualifications

• Fundamental understanding of IT Asset Procurement & Tracking.
• Fundamental understanding of Inventory Management & Analysis.
• Basic knowledge of IT Desktop’s Vendor Management.
• Compliance Tracking and management.
• Basic knowledge of Service Now & Visio.
• Ability to troubleshoot PC problem & basic network issue.
• Intermediate Microsoft product knowledge (OS & Office suite).
• Strong foundation of MS Windows OS which include AD and GPO.
• Familiarity with various MS products which include MS O365.

Responsibilities

• Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• Perform reconciliation with the Procurement team on Cost Center.
• Perform Receipt Purchase order with Account Payable over the procurement system.
• Research & update new hardware and/or vendor for IT Desktop
• End user support for handheld and peripheral devices.
• Create SNOW ticket to update or improve the current or new process with automation.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Skills

Asset procurement

Inventory management

Vendor management

Compliance tracking

ServiceNow

Office 365

Windows OS & AD

End user support

Troubleshooting PCs

Tools

ServiceNow

Visio

Job description

• Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• Perform reconciliation with the Procurement team on Cost Center.
• Perform Receipt Purchase order with Account Payable over the procurement system.
• Research & update new hardware and/or vendor for IT Desktop
• End user support for handheld and peripheral devices.
• Create SNOW ticket to update or improve the current or new process with automation.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

• Fundamental understanding of IT Asset Procurement & Tracking
• Fundamental understanding of Inventory Management & Analysis
• Basic knowledge of IT Desktop’s Vendor Management
• Compliance Tracking and management
• Basic knowledge of Service Now & Visio
• Required: Ability to troubleshoot PC problem & basic network issue.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong foundation of MS Windows OS which include AD and GPO
• Required: Familiarity with various MS products which include MS O365
• Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.