IT Deskside Support Engineer

Danta Technologies; Wexford (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Major holidays

Paid sick leave

Job summary

Danta Technologies is seeking an IT Deskside Support Engineer to deliver hands-on, onsite technical support in healthcare facilities, ensuring device reliability, end-user productivity, and zero disruption to clinical operations.

Candidates should have 4+ years of deskside/onsite experience, strong Windows and peripheral skills, and familiarity with ITSM tools (ServiceNow). The role is onsite in Wexford, PA with travel within the field region and after-hours support as needed.

Qualifications

• 4+ years of deskside or onsite IT support experience.
• Healthcare or enterprise environments preferred.
• Proficient with Windows desktops/laptops, printers, and basic networking.
• Experience with ITSM tools, preferably ServiceNow.

Responsibilities

• Resolve onsite desk-side incidents and deployments.
• Provide hands-on support for clinicians, staff, and researchers.
• Troubleshoot hardware, OS, and peripheral issues that cannot be remediated remotely.
• Coordinate IMAC lifecycle activities and ensure security baselines.

Skills

Deskside IT Support

Field Support

Onsite IT Operations

Healthcare IT

Windows OS

Tools

ServiceNow

Job description

Employment Eligibility Statement

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Employment Eligibility Statement

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Note

This position is based in Wexford, PA, and requires 5 days per week working from the office.

Only candidates who are currently located within Pennsylvania, United States will be considered.

Applications from candidates residing outside the USA will not be accepted.

Function: Field / Deskside IT Support

Work Model: Onsite / FieldBased

Coverage Model: SiteAligned with Field Mobility

Travel: Within assigned ~30mile radius

Shift Model: Business Hours + OnCall / Extended Support as required

Role Purpose

The IT Deskside Support Engineer is responsible for delivering handson, onsite technical support within healthcare facilities to ensure device reliability, enduser productivity, and zero disruption to clinical and business operations. The role provides physical presence and smarthands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.

This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, devicelevel, and sitespecific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.

Accountability Boundary

• Business Hours & Non-Business Hours OnCall support required
• Onsite incident and request execution quality
• Physical device availability and readiness
• Accurate asset tracking and lifecycle updates
• Safe handling of equipment in clinical environments
• Timely resolution of issues escalated from Service Desk
• Clear communication with users, Service Desk, and resolver teams

Exhaustive Key Responsibilities

2. IMAC & Deployment Services (Install, Move, Add, Change):

• Onsite Deskside & Field Incident Resolution:
• Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
• Provide inperson support for clinicians, nurses, researchers, and corporate staff.
• Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
• Troubleshoot and resolve:
• Laptop and desktop failures
• Boot, OS, driver, and performance issues
• Peripheral connectivity and malfunctions
• Ensure minimal downtime for users performing patientcare or timecritical activities.
• Restore operational capability with speed and accuracy while maintaining safety.
• Perform full IMAC lifecycle activities, including:
• New device deployments and refreshes
• User onboarding and workstation setup
• Physical moves and reconfigurations
• Device replacements and upgrades
• Coordinate installations with user availability and site access constraints.
• Configure devices as per standards, images, and security baselines.
• Validate postdeployment functionality before handover to the user.
• Ensure old or replaced assets are returned, secured, or disposed of correctly.
• Hardware & Peripheral Support:
• Provide handson support for:
• Laptops and desktops
• Monitors (single/multidisplay)
• Printers (local and network)
• Docking stations, keyboards, mice, accessories
• Replace faulty components and coordinate warranty or vendor repairs where required.
• Perform physical inspections to identify early hardware degradation risks.
• Support clinicaladjacent equipment were permitted under scope.
• Ensure cleanliness, labelling, cabling discipline, and workstation safety.

Experience

Required Experience & Skill Profile:

• Minimum 4+ years of experience in:
• Deskside IT Support
• Field Support or Onsite IT Operations
• Experience supporting enterprise or healthcare environments preferred.

Technical Skills

• Strong handson experience with:
• Windows desktops and laptops
• Common peripherals and printers
• Basic networking concepts
• Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).

Additional Expectations

• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for afterhours or emergency support when required.
• Adherence to organizational security and safety policies.

Notes

- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.