Deskside Support Technician

Pomeroy; Los Angeles (CA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Pomeroy is seeking an on-site/hybrid IT Support specialist in Los Angeles, CA, to deliver technical assistance for Windows 11, Office 365, and a range of devices. The role requires strong customer service, problem-solving, and ability to work in a hybrid environment with occasional after-hours support.

The candidate will troubleshoot hardware/software, manage device provisioning, and document resolutions using ServiceNow, while supporting A/V setups for meetings and deployments.

Qualifications

• 2 year AA/AAS degree or equivalent.
• 2-4 years of experience in IT supporting clients on-site/remote in an enterprise corporate environment.

Responsibilities

• Provide phone and in-person technical support for Win11, O365, desktops, laptops and mobile devices.

Skills

Windows 11

O365

AD/PKI

Remote desktop

SCCM

RDP

MDM

A/V support

Networking basics

Communication

Education

AA/AS degree

Tools

SCCM

RDP

Tanium

PXE imaging

SolarWinds

Job description

• Provide phone and in-person technical support for users, addressing issues related toWin11, O365 applications, desktops, laptopsand Mobile devices.
• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation.
• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment.
• CiscoNetwork Infrastructure knowledge includingrouters, switches, IPS circuits, MDFs/IDFs.
• Experience with network monitoring tools such asSolarwinds.
• Experience supportingOffice space, Sales, Delivery, Productionand WarehouseWMSfunctions.
• Document support requests and resolutions using ServiceNow.
• Install, configure, and troubleshoot MicrosoftWin11systems,Samsungphones,
  Appleiphones,ipads,Office 365 applicationsandclientspecific software.
• ManagemobileIT asset deploymentand retrievalutilizing Mobile Device Management(MDM)software(AirWatch / Knox Portal),including laptops/desktopsduring employee onboarding and offboarding.
• Experience with provisioning OKTAMulti-FactorAuthentication (MFA) solutions.
• Participate in after-hoursP1 and P2support as needed.
• Provide Audio/Visual (A/V) support for meetings, conferences, and briefings.
• Assist withprojectdeployments, imaging,configuringand provisioningIT assetsandvendor management.
• Software distributionand installation.
• Maintain IT asset management, tracking, and inventory control.

Qualifications:

• 2 yearAA/AAS degreeor equivalent.
• 2-4years of experience in ITsupporting clients on-site/remotein anenterprisecorporate environment.
• Proficiency in troubleshooting laptops, desktops,networkprinters, and other peripherals.
• Strong knowledge of Microsoft O365applications and client-specific software.
• Familiarity with Active Directory,PXE imaging,Workstation Windows11.
• Experience with remote desktop connectivity tools such as MicrosoftSCCM,RDP,RDC,Taniumor other Remote Assistanceutilities.
• Basic understanding of network protocols, including TCP/IP and wireless connections.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Stronganalyticalproblem-solving skills and attention to detail.

Physical Requirements:

• Must be able to lift up to 40lbs.
• Must be able to stand or walk for extended periods of time.
• Must be able to walk up and down stairs or ramps.
• Must be able to kneel and work under desks or in confined spaces.

Soft Skills:

• Dependability and proactive work ethic.
• Ability to work with strong personalities and meet customer expectations.
• Coachable and responsive to feedback from leadership.
• Team player with a positive attitude

#LI-JM1

Position Type

Location

Area of Interest

Field Services

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