IT Deskside Support

Gabletek Robotics and Controls Solutions; Southfield (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training provided

Job summary

Gabletek Robotics and Controls Solutions is seeking a Desktop System Administrator to be the go-to person for hands-on IT support, keeping end users, hardware, and systems running smoothly. Open to recent grads — training will be provided.

You will troubleshoot hardware/software issues, deploy machines with SCCM, support engineering tools like AutoCAD, UG, CATIA, and SolidWorks, and manage IT assets and ticketing across a collaborative IT team.

Qualifications

• 3+ years IT/computer support experience or a degree in IT/CS/IS
• Familiarity with Windows 7/10, MS Office, GSuite, and Active Directory
• Strong communication skills, able to support all end users including executives
• Problem-solver who takes ownership and documents things well

Responsibilities

• Provide second-level troubleshooting for hardware and software issues
• Image and deploy machines using SCCM/Symantec Ghost
• Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks)
• Set up new equipment, network print queues, and user workstations
• Troubleshoot and patch corporate software applications
• Track and resolve issues through the ticketing system
• Manage IT asset inventory and coordinate with vendors and other IT teams

Skills

IT support

Windows knowledge

Office & GSuite

Active Directory

Communication

Documentation & ownership

Education

Degree in IT/CS/IS

Tools

SCCM

Symantec Ghost

AutoCAD

UG

CATIA

SolidWorks

Job description

Desktop System Administrator
Open to recent grads — we'll train the right person!

We're hiring a Desktop System Administrator to be the go-to person for hands-on IT support — keeping our end users, hardware, and systems running smoothly every day.

What You'll Do

• Provide second-level troubleshooting for hardware and software issues
• Install, configure, and support laptops, desktops, printers, scanners, and video conferencing equipment
• Image and deploy machines using SCCM/Symantec Ghost
• Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.)
• Set up new equipment, network print queues, and user workstations
• Troubleshoot and patch corporate software applications
• Track and resolve issues through our ticketing system
• Manage IT asset inventory and coordinate with vendors and other IT teams

What We're Looking For

• 3+ years of IT/computer support experience — or a degree in IT, Computer Science, or Information Systems (new grads welcome to apply!)
• Familiarity with Windows 7/10, Microsoft Office, GSuite, and Active Directory
• Strong communication skills — comfortable supporting all levels of end users, including executives
• A problem-solver who takes ownership and documents things well

Why You'll Like It Here

• Room to grow — training provided for the right candidate
• Work across a variety of hardware, software, and specialized engineering tools
• Be part of a collaborative IT team supporting the whole business