IT Deployment Manager — Lead Cross-Location Deployments

Applied Innovation; Southfield (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Mileage reimbursement

Cell phone stipend

Onsite fitness center

Career advancement opportunities

Job summary

Applied Innovation is seeking an IT Deployment Manager to lead the Professional Services Deployment Team across Grand Rapids and Southfield, MI. You will plan, coordinate, and execute client hardware deployments, ensure project success within scope, time, and budget, and maintain strong client relationships.

You will oversee engineers, develop SOPs, and drive process improvements while using ConnectWise PSA to manage plans and communications.

Qualifications

• 3+ years of experience in IT project coordination or deployment management
• Experience using ConnectWise or similar PSA platforms preferred
• Strong knowledge of IT hardware deployment and basic network setup

Responsibilities

• Lead deployment projects from planning to delivery within scope, schedule, and budget.
• Supervise, coach, and develop Professional Services Engineers across Michigan locations.
• Create and maintain project plans in ConnectWise PSA; customize templates as needed.
• Maintain regular client communication and ensure satisfaction throughout project lifecycles.
• Collaborate with vCIOs, Sales, Service, PMO, and Administration for smooth rollouts.
• Develop, document, and refine SOPs to improve consistency and reduce cycle time.
• Track and report project status, issues, and metrics to management.
• Serve as operational lead for new product or service deployments; address installation and integration considerations.
• Identify opportunities for process improvements and scalability within the team and operations.
• Support pre-sales meetings with technical input and delivery expectations.

Skills

Leadership

Project management

Client communication

ConnectWise PSA

IT hardware deployment

Networking basics

Team coaching

Education

High school diploma or equivalent

2-year college degree in Networking, Computer Science, Information Systems or related field

Tools

ConnectWise

Azure AD

Job description

Applied Innovation is seeking an IT Deployment Manager to lead the Professional Services Deployment Team across Grand Rapids and Southfield, MI. You will plan, coordinate, and execute client hardware deployments, ensure project success within scope, time, and budget, and maintain strong client relationships.

You will oversee engineers, develop SOPs, and drive process improvements while using ConnectWise PSA to manage plans and communications.