IT Deployment and Testing Technician

STI; Black Mountain (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

STI is seeking an IT Deployment and Testing Technician in Black Mountain, NC. This role focuses on deploying computers and peripherals to support IT infrastructure and clinical systems, including Epic. Responsibilities include software installation, troubleshooting, and comprehensive testing of devices to ensure readiness for Epic Technical Dress Rehearsal.

The ideal candidate will have an Associate’s degree in IT, 1-3 years of relevant experience, and strong problem-solving skills. This full-time position may require occasional evening or weekend work.

Qualifications

• Associate’s degree in IT, Computer Science, or equivalent work experience.
• 1-3 years of IT hardware deployment, troubleshooting, or similar experience.
• Preferred experience with Epic or other EHR systems.

Responsibilities

• Deploy and configure computers and peripherals.
• Perform software installation and troubleshooting.
• Conduct end-to-end testing of devices for Epic.

Skills

Deployment of Windows-based systems

Troubleshooting hardware and software issues

Excellent communication skills

Customer service skills

Education

Associate’s degree in Information Technology or related field

1-3 years of experience in IT hardware deployment

Experience with Epic or EHR systems

Tools

CompTIA A+ or similar IT certifications

Job description

Job Title

IT Deployment and Testing Technician

Location

Black Mountain, NC

Duration

8+ Months

Position Summary

The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization’s IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).

Key Responsibilities

• Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
• Perform software installations and ensure all required applications and system configurations are in place.
• Set up hardware to comply with organizational standards and security policies.

Troubleshooting And Maintenance

• Conduct basic troubleshooting of hardware, software, and peripheral issues.
• Collaborate with the IT support team to elevate and resolve complex issues promptly.
• Ensure all deployed devices meet performance and compatibility requirements.

Epic Technical Dress Rehearsal (TDR)

• Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
• Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
• Document and report test results, identifying and addressing any deficiencies or issues.

Documentation And Reporting

• Maintain accurate records of deployed hardware, configurations, and testing outcomes.
• Provide detailed documentation for device testing and troubleshooting procedures.
• Contribute to post-deployment reports, highlighting successes and improvement opportunities.

Collaboration And Support

• Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
• Assist with user training and provide basic guidance on using deployed devices and systems.
• Participate in team meetings and provide updates on deployment and testing progress.

Qualifications

Education and Experience:

• Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
• Experience with Epic or other electronic health records (EHR) systems preferred.

Skills And Competencies

• Proficiency in deploying and configuring Windows-based systems and peripherals.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiarity with healthcare IT environments and workflows is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks with attention to detail.

Certifications (Preferred)

• CompTIA A+, Network+, or similar IT certifications.

Physical Requirements

• Ability to lift and transport equipment up to 50 lbs.
• Willingness to work in various environments, including clinical and behavioral health settings.
• Ability to travel between facilities as needed.

Position Type And Expected Hours

• Full-time position.
• May require occasional evening or weekend work based on project needs.