IT Deployment and Testing Technician

STI; Butner (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A healthcare IT organization is seeking an IT Deployment and Testing Technician to support its infrastructure. Responsibilities include deploying computers, configuring systems, troubleshooting hardware issues, and testing devices for readiness. Candidates should have an associate’s degree in IT and 1-3 years of experience, especially with EHR systems. This full-time role in Butner, NC, requires strong communication skills and proficiency in Windows systems. Occasional evening/weekend work may be needed based on project demands.

Qualifications

• 1-3 years of experience in IT hardware deployment or troubleshooting.
• Experience with Epic or similar electronic health records systems preferred.

Responsibilities

• Deploy and configure desktops and laptops in clinical environments.
• Perform software installation and troubleshoot hardware issues.
• Conduct end-to-end testing on all devices for Epic readiness.

Skills

Proficiency in deploying and configuring Windows-based systems

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Education

Associate’s degree in Information Technology or equivalent

Tools

Epic EHR Systems

CompTIA A+

Network+

Job description

Job Title: IT Deployment and Testing Technician

Location: Butner, NC

Duration: 8+ Months

Position Description: IT Deployment and Testing Technician – Longleaf Neuro-Medical Treatment Center & Walter B. Jones

Position Title: IT Deployment and Testing Technician

Position Summary

The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization’s IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).

Device Deployment and Configuration

• Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
• Perform software installations and ensure all required applications and system configurations are in place.
• Set up hardware to comply with organizational standards and security policies.

Troubleshooting and Maintenance

• Conduct basic troubleshooting of hardware, software, and peripheral issues.
• Collaborate with the IT support team to escalated and resolve complex issues promptly.
• Ensure all deployed devices meet performance and compatibility requirements.

Epic Technical Dress Rehearsal (TDR)

• Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
• Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
• Document and report test results, identifying and addressing any deficiencies or issues.

Documentation and Reporting

• Maintain accurate records of deployed hardware, configurations, and testing outcomes.
• Provide detailed documentation for device testing and troubleshooting procedures.
• Contribute to post-deployment reports, highlighting successes and improvement opportunities.

Collaboration and Support

• Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
• Assist with user training and provide basic guidance on using deployed devices and systems.
• Participate in team meetings and provide updates on deployment and testing progress.

Qualifications

Education and Experience:

• Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
• Experience with Epic or other electronic health records (EHR) systems preferred.

Skills and Competencies

• Proficiency in deploying and configuring Windows-based systems and peripherals.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiarity with healthcare IT environments and workflows is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks with attention to detail.

Certifications (Preferred)

• CompTIA A+, Network+, or similar IT certifications.

Physical Requirements

• Ability to lift and transport equipment up to 50 lbs.
• Willingness to work in various environments, including clinical and behavioral health settings.
• Ability to travel between facilities as needed.

Position Type and Expected Hours

• Full-time position.
• May require occasional evening or weekend work based on project needs.