IT Delivery Manager: Agile Projects & Leadership

Good co India

United States

Remote

USD 90,000 - 150,000

Full time

3 days ago

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Job summary

Good co India is seeking an experienced IT Delivery Lead to orchestrate end-to-end IT projects, programs and services in a dynamic environment in the United States. You will develop delivery plans, manage budgets and drive cross-functional teams to meet objectives.

The role requires strong knowledge of SDLC, Agile/Scrum and Waterfall, with a track record of managing SLAs, KPIs and stakeholder expectations. You will report to senior stakeholders and foster continuous improvement in delivery

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
MBA or IT Management qualification is preferred but not mandatory.
5–10 years of experience in IT delivery, project management, program management or technology operations with ownership of delivery outcomes.
Proven experience managing cross-functional teams, multiple projects, delivery schedules, budgets and client expectations.
Strong understanding of SDLC, Agile/Scrum, Waterfall methodologies, project governance and delivery management practices.

Responsibilities

Lead end-to-end delivery of IT projects, programs and services aligned with business objectives and customer expectations.
Develop delivery plans, schedules, milestones, resources, and budgets for timely, cost-effective execution.
Manage cross-functional teams including developers, testers, business analysts, and infrastructure engineers.
Establish and monitor delivery KPIs, SLAs, quality metrics and customer satisfaction indicators.
Drive Agile, Scrum or Waterfall delivery processes with sprint planning, reviews and releases.
Manage client relationships, governance meetings and communicate progress, risks and mitigation plans.
Identify and resolve bottlenecks, dependencies, resource constraints and escalations to minimize delays.
Oversee risk management, change requests, scope control and budget tracking.
Ensure compliance with policies, security requirements and contractual obligations.
Coordinate with senior management, stakeholders and vendors to align priorities and optimize outcomes.
Drive continuous improvement initiatives to enhance efficiency, productivity, service quality and customer experience.
Prepare management dashboards, status reports and executive presentations.
Lead incident, problem and change management processes for service delivery.
Mentor team leads and project managers, fostering accountability and performance.