Delivery Manager

Good co India; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Good co India is seeking an experienced IT Delivery Lead to orchestrate end-to-end IT projects, programs and services in a dynamic environment in the United States. You will develop delivery plans, manage budgets and drive cross-functional teams to meet objectives.

The role requires strong knowledge of SDLC, Agile/Scrum and Waterfall, with a track record of managing SLAs, KPIs and stakeholder expectations. You will report to senior stakeholders and foster continuous improvement in delivery

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• MBA or IT Management qualification is preferred but not mandatory.
• 5–10 years of experience in IT delivery, project management, program management or technology operations with ownership of delivery outcomes.
• Proven experience managing cross-functional teams, multiple projects, delivery schedules, budgets and client expectations.
• Strong understanding of SDLC, Agile/Scrum, Waterfall methodologies, project governance and delivery management practices.

Responsibilities

• Lead end-to-end delivery of IT projects, programs and services aligned with business objectives and customer expectations.
• Develop delivery plans, schedules, milestones, resources, and budgets for timely, cost-effective execution.
• Manage cross-functional teams including developers, testers, business analysts, and infrastructure engineers.
• Establish and monitor delivery KPIs, SLAs, quality metrics and customer satisfaction indicators.
• Drive Agile, Scrum or Waterfall delivery processes with sprint planning, reviews and releases.
• Manage client relationships, governance meetings and communicate progress, risks and mitigation plans.
• Identify and resolve bottlenecks, dependencies, resource constraints and escalations to minimize delays.
• Oversee risk management, change requests, scope control and budget tracking.
• Ensure compliance with policies, security requirements and contractual obligations.
• Coordinate with senior management, stakeholders and vendors to align priorities and optimize outcomes.
• Drive continuous improvement initiatives to enhance efficiency, productivity, service quality and customer experience.
• Prepare management dashboards, status reports and executive presentations.
• Lead incident, problem and change management processes for service delivery.
• Mentor team leads and project managers, fostering accountability and performance.

Skills

Delivery leadership

Cross-functional leadership

Project governance

Stakeholder communication

Agile/Scrum/Waterfall

Risk management

Client relationship management

Incident/change management

Leadership & mentoring

Education

Bachelor's degree in CS/IT/Engineering or related

MBA or IT/Management qualification (preferred)

Tools

Jira

Confluence

Microsoft Project

Job description

Role & responsibilities

• Lead end-to-end delivery of IT projects, programs and services, ensuring alignment with business objectives, contractual commitments and customer expectations.
• Develop delivery plans, project schedules, milestones, resource requirements and budgets to ensure timely and cost-effective execution.
• Manage cross-functional teams, including developers, testers, business analysts, infrastructure engineers and support personnel.
• Establish and monitor delivery KPIs, SLAs, quality metrics, productivity measures and customer satisfaction indicators.
• Drive Agile, Scrum or Waterfall delivery processes, including sprint planning, reviews, retrospectives and release coordination.
• Manage client relationships, conduct periodic governance meetings and communicate delivery progress, risks, issues and mitigation plans.
• Identify and resolve delivery bottlenecks, dependencies, resource constraints and escalations to minimize project delays.
• Oversee risk management, change requests, scope control, budget tracking and delivery governance throughout the project lifecycle.
• Ensure compliance with organizational policies, quality standards, security requirements and contractual obligations.
• Coordinate with senior management, business stakeholders and vendors to align priorities and optimize delivery outcomes.
• Drive continuous improvement initiatives to enhance operational efficiency, team productivity, service quality and customer experience.
• Prepare management dashboards, status reports, performance reviews and executive presentations.
• Lead incident, problem and change management processes for service delivery engagements, where applicable.
• Mentor team leads and project managers, promote accountability and foster a collaborative, performance-oriented work culture.

Preferred candidate profile

• Bachelors degree in Computer Science, Information Technology, Engineering, Business Administration or a related discipline.
• MBA or postgraduate qualification in IT Management, Operations or Project Management is preferred but not mandatory.
• 5 to 10 years of experience in IT delivery, project management, program management or technology operations, with demonstrated ownership of delivery outcomes.
• Proven experience managing cross-functional teams, multiple projects, delivery schedules, budgets and client expectations.
• Strong understanding of SDLC, Agile/Scrum, Waterfall methodologies, project governance and delivery management practices.
• Experience managing SLAs, KPIs, service quality, customer satisfaction, risk registers and escalation processes.
• Familiarity with IT service management frameworks such as ITIL and tools such as Jira, Confluence, Microsoft Project and service-management platforms.
• Strong knowledge of resource planning, capacity management, budget control, vendor management and contractual deliverables.
• Excellent client-facing skills, including stakeholder communication, expectation management, negotiation and conflict resolution.
• Relevant certifications such as PMP, PRINCE2, ITIL 4, PMI-ACP or Certified ScrumMaster are advantageous.
• Strong analytical, organizational, decision-making and problem-solving skills, with a focus on measurable delivery outcomes.
• Demonstrated leadership ability to motivate teams, manage competing priorities and deliver under tight timelines.
• Ability to present delivery performance, risks and improvement recommendations clearly to clients, senior leadership and business stakeholders.