IT Customer Support Specialist III

State of South Carolina; Columbia (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional to provide essential technology support across multiple counties. This role involves managing network systems, assisting with hardware and software applications, and ensuring effective communication within the organization. The ideal candidate will have a strong foundation in office automation and data communications, along with the ability to present technical information clearly. Join a team committed to supporting mental health services in South Carolina, and enjoy a comprehensive benefits package that includes health insurance and paid leave.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability Insurance

Life Insurance

15 Days Annual Leave

Paid Parental Leave

State Retirement Programs

Deferred Compensation Programs

13 Paid Holidays

Qualifications

• Experience in office automation systems and data communications.
• Ability to present technical reports clearly and establish effective relationships.

Responsibilities

• Perform tasks involving office automation and technological communications.
• Manage network control, systems installation, and maintenance.
• Support hardware/software applications and provide user training.

Skills

Office Automation Systems

Data Communications

Network Design

Technical Reporting

Education

High School Diploma

Associate's Degree in a Related Field

Bachelor's Degree in a Related Field

Tools

Network Control Systems

Micro/Minicomputer Hardware/Software

Job description

Position Reposting Notice

This position is being reposted. Previous applicants do not need to reapply as your application is still under consideration.

Agency Mission

Our Agency supports the recovery of people with mental illnesses by providing comprehensive medical and support services for children, adults, and families throughout South Carolina.

Position Location

Department of Mental Health, Anderson-Oconee-Pickens Mental Health Center, 1 Linwa Boulevard, Anderson, SC 29621. The role involves providing Information Technology assistance across the three-county catchment areas of the Anderson-Oconee-Pickens Mental Health Center.

Job Responsibilities

• Perform a variety of center-wide tasks involving office automation and technological communications.
• Manage network control, systems installation, maintenance, and information processing functions.
• Support hardware and software applications, and provide user assistance and training.
• Set up user access within the network.
• Serve as a member of the System Administration Team, focusing on hardware and software applications.
• Travel between the Anderson, Oconee, and Pickens catchment areas is required.

Minimum and Preferred Qualifications

State & Agency Requirements: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales, marketing, or information processing in a data processing environment. An associate's or bachelor's degree in a related field may substitute for experience.

Additional Agency Requirements: Knowledge of network services, data communications, network design, equipment configuration, office automation systems, fiber optics, micro/minicomputer hardware/software, and multiplexers related to voice and data networks. Ability to present technical and non-technical reports clearly and establish effective working relationships. Valid SC Driver's License required.

Note: Applicants must meet all listed requirements to be considered.

Equal Opportunity Employment

The South Carolina Department of Mental Health is committed to equal employment opportunity and affirmative action for all qualified persons regardless of race, color, sex, pregnancy, childbirth, medical conditions, national origin, age, religion, or disability.

Application Process and Benefits

Supplemental questions are part of your application. Misrepresentation will disqualify you. Complete the state application with all work history and education; resumes are not accepted for qualification review.

Benefits include:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for employees and dependents
• 15 days annual leave and sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement and Deferred Compensation Programs