Customer Service Representative I

CorVel; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their remote team. In this role, you will be the first point of contact for clients and providers, addressing inquiries through various communication channels. Your expertise in Workers Compensation and strong communication skills will be essential as you assist clients while ensuring adherence to guidelines. This position offers a supportive environment with opportunities for career advancement within a company that values accountability and teamwork. If you are detail-oriented and enjoy helping others, this is the perfect opportunity for you.

Benefits

Medical (HDHP) w/Pharmacy

Dental

Vision

401K

Paid time off

Flexible Spending Account Options

Life Insurance

Accident Insurance

Critical Illness Insurance

Pre-paid Legal Insurance

Qualifications

• High school diploma or equivalent required.
• Customer service experience in Managed Care and Benefit Administration industries.

Responsibilities

• Address client and provider inquiries via email, fax, and phone.
• Maintain reports and spreadsheets as needed.
• Consult with Supervisor for clarifying inquiries.

Skills

Knowledge of Workers Compensation fee schedules

Effective oral and written communication skills

Good organizational skills

Ability to multitask

Detail Oriented

Proficiency with Microsoft applications

Medical terminology and coding knowledge

Education

High school diploma or equivalent

Customer service experience in Managed Care

Tools

Microsoft applications

Job description

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

This position is remote for the Charlotte, NC office. Candidate MUST be located in the greater North Carolina/Virginia region.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Answer phone calls, return phone calls
• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Requires punctual and consistent attendance
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Knowledge of Workers Compensation fee schedules and regulations
• Effective oral, and written and communication skills
• Good organizational skills and ability to multitask
• Detail Oriented
• Proficiency with Microsoft applications
• Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $13.63 - $21.00 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.