IT Customer Support Specialist III

State of South Carolina; South Carolina; On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional to provide essential support for a mental health center. This role offers a unique opportunity to engage in office automation, network control, and user assistance across multiple counties. The ideal candidate will possess a strong background in data communications and network design, along with the ability to build effective working relationships. This position not only supports the agency's mission to aid individuals with mental illnesses but also offers a comprehensive benefits package, including health insurance and paid leave. If you are passionate about technology and making a difference in your community, this role is for you.

Benefits

Health, Dental, and Vision Insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Programs

Qualifications

• Experience in office automation systems and data communications.
• Ability to present reports clearly and establish effective relationships.

Responsibilities

• Provide IT assistance for the Anderson-Oconee-Pickens areas.
• Involve in network control, systems installation, and user training.

Skills

Office Automation Systems

Data Communications

Network Design

User Assistance

Training

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microcomputers

Network Equipment

Job description

Position Reposting Notice

This position is being reposted. Previous applicants do not need to reapply as your application is still under consideration.

Agency Mission: With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.

Location: This position is located at the Department of Mental Health, Anderson-Oconee-Pickens Mental Health Center, 1 Linwa Boulevard, Anderson, SC 29621.

Job Summary: This position provides Information Technology assistance for the three-county catchment areas of the Anderson-Oconee-Pickens Mental Health Center. Under limited supervision, the role involves office automation and technological communications, including network control, systems installation and maintenance, hardware and software support, user assistance, and training. The candidate must be able to travel between the Anderson, Oconee, and Pickens areas.

Minimum Requirements: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales, marketing, or data processing. An associate's or bachelor's degree in a related field may substitute for experience.

Additional Agency Requirements: Knowledge of network services, data communications, network design, equipment configuration, office automation, information processing, fiber optics, microcomputers, and voice/data network connectivity. Ability to present reports clearly and establish effective working relationships. Must possess a valid SC Driver's License.

Note: Applicants must meet all listed requirements to be considered.

Equal Opportunity Statement: The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency, providing affirmative action and equal opportunity regardless of race, color, sex, pregnancy, childbirth, medical conditions, national origin, age, religion, or disability.

Application Instructions: Complete the state application, including all work history and education. Supplemental questions are part of your official application. Resumes are not accepted for qualification review.

Benefits:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual leave
• 15 days sick leave
• 13 paid holidays
• Paid Parental Leave
• State Retirement and Deferred Compensation Programs