IT Customer Service Rep 5992

OLSA Resources, Inc.; New Jersey; On-site; USD 40,000 - 55,000; Full time

Job summary

A service provider in technology support is seeking a candidate for a technical support role based in New Jersey. The position requires providing first tier support, troubleshooting hardware and software issues, and maintaining detailed logs. Candidates should have strong communication skills, a high school diploma, and ideally 1-2 years of tech support experience. Familiarity with Remedy and Active Directory will be advantageous. The ideal individual will be able to work in a fast-paced environment and handle stressful situations.

Qualifications

• 1-2 years of experience in tech support.
• Strong customer service skills are essential.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide first tier support in a technical call center.
• Troubleshoot hardware and software issues.
• Maintain detailed logs and records of interactions.

Skills

Interpersonal skills

Customer service skills

Critical thinking

Adaptability

Education

High School Graduate

Technical Degree

Tools

Remedy

Active Directory

Microsoft Office Suite

Job description

• Facilitate first tier support in a technical call center environment.
• Primary duties include supporting corporate end-users with PC, server, mainframe, and hardware issues on a wide variety of both commercial and proprietary systems and applications.
• Candidate would be required to answer telephones, troubleshoot and resolve basic software and hardware problems while interacting with other service, engineering, and second tier support groups to restore service.
• Candidate must possess strong interpersonal skills, keep detailed logs/records, possess good organizational skills, and have the ability to research information concisely while maintaining a sense of urgency to the user community.
• Also must possess strong customer service skills, critical thinking skills, ability to adapt in a constantly changing environment, and be able to handle stressful situations.
• Technically, the ideal candidate would be familiar with interrelationships of a wide range of hardware, software and network platforms.
• Experience with Remedy, Active Directory, Microsoft Office Suite, and/or technical certifications a plus.

Qualifications

High School Graduate

Technical Degree a huge plus

1-2 Years Experience in Tech support

Additional Information

TO BE CONSIDERED FOR THIS POSITION IMMEDIATELY (Email ALL OF THE FOLLOWING as an attachment)

• 1.) RESUME (REQUIRED)
• 2.) HIGH SCHOOL DIPLOMA or GED (REQUIRED)
• 3.) COVER LETTER (REQUIRED)
• 4.) Vaccination records of the last year TB AND HBV (IF YOU HAVE THIS)

All applications failing to follow these instructions will be deleted BEFORE consideration.