IT Coordinator | On-site

Holland Home; Grand Rapids (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Holland Home is seeking an IT Coordinator to support their Faith Hospice and Trillium Living Partners in Byron Center, MI. This full-time role will manage IT-related tasks to ensure smooth operation while providing support and training for staff. Candidates should possess a bachelor's degree in IT and a strong background in IT infrastructure.

Benefits

Retirement Planning with Employer Matching

Free Financial Advising

Insurance/FSA Allotments

Customizable Insurance Benefit Plan

Yearly Wage Increases

Qualifications

• Bachelor’s degree in Computer Science, IT or a related field.
• Minimum 4 years experience in IT support and network management.
• Proficiency in Windows Server, Linux; networking protocols knowledge.

Responsibilities

• Maintain and ensure the proper function of computer systems and networks.
• Provide Helpdesk support and troubleshoot hardware/software issues.
• Train staff on new technologies and provide IT orientation to new hires.

Skills

Troubleshooting

Problem-solving

Communication

Organizational skills

Adaptability

Education

Bachelor’s degree in Computer Science or IT

Tools

Windows Server

Linux

Job description

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Brief Description

IT Coordinator

Fully On-Site: Byron Center, MI

Full-Time: 40 Hours

This position is fully On-Site supporting our Faith Hospice and Trillium Living Partners.

Trillium Living is seeking a full-time IT Coordinator to join our Faith Hospice team! This individual will help oversee and manage the daily IT-related tasks to ensure the smooth operation of the company's technology systems.

Our ideal candidate is self-motivated, can work with minimal supervision, and can adapt to a variety of support situations. This position will be engaged in a complex IT infrastructure, including industry-specific software applications and the use of technology-enabled solutions.

Job Duties

• Maintaining the system by ensuring all computer systems, networks, and software function properly.
• Monitoring performance and performing regular system updates or maintenance as needed.
• Providing Helpdesk support to employees, troubleshooting hardware, software, and network issues.
• Providing IT orientation to new staff members.
• Training staff members on new technologies.
• Coordinating with vendors, service providers, and other departments to ensure timely project completion.
• Maintaining records of IT assets, system configurations, licenses, and other documentation.
• Generate reports on system performance, IT support requests, and project progress.
• Ensuring that IT policies, security protocols, and data protection regulations are followed.
• Monitoring for potential security threats and collaborating with the IT team to implement preventative measures
• Participate in the on-call rotation.
  
  

Required Qualifications

• Individuals must have a bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in IT support, network management, and system administration.
• Proficiency in Windows Server, Linux, and other operating systems.
• Knowledge of networking protocols, such as TCP/IP and DHCP.
• Excellent troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to work independently and as part of a team.
• Able to multitask and prioritize tasks.
• Strong organizational skills and time management skills.
  
  

Preferred Qualifications

• Strong documentation skills and attention to detail.
• Strong project management skills.
  
  

Schedule

• Monday - Friday
• 8:00 am - 5:00 pm
• On-Call Rotation
  
  

Benefits

• Retirement Planning with Employer Matching.
• Free Financial Advising.
• Insurance/FSA Allotments.
• Customizable Insurance Benefit Plan.
• Yearly Wage Increases.
  
  

About Trillium Living

Founded in 2008 as CLS, Trillium Living, a Grand Rapids-based nonprofit organization, represents the collective care for more than 15,000 older adults throughout West Michigan and across more than 40 counties throughout Michigan. Trillium Living represents the knitting together of more than 130 years of continuous care for older adults in West Michigan, committed to serving with love and compassion, a commitment to excellence, and a steadfast desire to follow Christ’s teachings and example throughout every effort of service. The growing senior population health services of Trillium Living includes Holland Home, Reliance Community Care Partners, Faith Hospice, Faith Palliative Care, Dementia Institute, Trillium Institute and collaboratively operated entities of Atrio Home Care, Care Resources and Tandem365. Through the love and compassion of more than 1,500 dedicated caregivers and support staff, Trillium Living impacts more than 7,000 seniors daily, as well as countless of their friends, neighbors and family members.

If this opportunity calls to you, please apply online at www.hollandhome.org and click on the Careers tab at the top of the page. We look forward to receiving your application!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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