IT Training Specialist

Thales; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

A leading company in technology seeks an IT Training Specialist to lead user adoption strategies during their digital transformation. This role involves conducting training sessions, enhancing onboarding processes, and managing change effectively. We prioritize user experience and offer a proactive work environment, supporting professional growth and work-life balance.

Benefits

40 days off per year (PTO)

Flexibility for remote work (60/40 principle)

Personalized employment conditions

On-site Starbucks corner

Room for initiative and personal growth

Qualifications

• Functional & service-oriented.
• Ability to adapt to diverse user backgrounds.
• Strong communicator and motivator.

Responsibilities

• Conduct workshops and training sessions for user adoption.
• Map stakeholders and engage users for new solutions.
• Analyze user feedback and provide service improvements.

Skills

User eXperience

Change Management

Communication

Service Orientation

Education

Bachelor's or master's degree

Job description

Location: Hengelo, Netherlands

IT Training Specialist, 32 - 40 hours per week, Hengelo

About IS/IT
You will be part of the IS/IT department. The IS/IT department is a team of 150 highly skilledand motivated professionals. We have embraced the Agile way of working and have 18squads working in DevOps mode providing IT services to our 3000 Thales Netherlandscolleagues.

We aim to deliver best in class IT solutions to our Thales Netherlands colleagues. This isdone within our agile IT teams who work in close interaction with the colleagues in thebusiness. Our culture statement is ‘Fit for our future’, we strive for autonomous teamsworking together when needed, support each other when possible and celebrate achievinggoals. Security, collaboration and continuous improvement are our drivers.

About the role
As a IT Training Specialist, you will facilitate organizational change by developing andimplementing IT user adoption strategies, enabling clients to embrace new ways of working.

This role will bring you right into the heart of the Digital Transformation within Thales. Each change impacts people and how they do their job. While change happens one personat a time, project-level change management can help facilitate this change across groups. You will help us to improve our training services and rollout strategy with a high focus onchange management and user adoption.

Key Responsibilities:

• Conduct workshops and training sessions while advising on complex change initiatives.
• Implement new tools and establish a clear vision for adoption.
• Map stakeholders, proactively engage users, and build support for new solutions.
• Collaborate with various stakeholders and maintain strong relationships.
  

Knowledge Sharing & Training:

• Enhance onboarding and ensure quality and consistency across environments.
• Share knowledge through presentations and content, and organize training sessions.

Service Optimization:

• Analyze user feedback for service improvements and assist colleagues in adoptionefforts.

Change Management:

• Raise awareness regarding changes and their impacts, define rollout strategies andserving as a trusted advisor.

You have a User eXperience mindset and are focusing on providing our users with the bestexperience, while also focusing on continuously improving our services and digitalworkplace. While an adoption consultant or change management, background is appreciatedfor this position, we favor mindset over experience.

About you

• Bachelor's or master's degree
• You are functional & service oriented
• You relate easily to user with different backgrounds and are able to adapt to specific userexperience needs
• You are able to translate operational insights into strategic inputs (alignment with UserAdoption Lead)
• You like to take ownership and are a self-starter
• You are a strong communicator and motivator

What you can expect from Thales

• Position is based on vakgroep 55 (AS)/ vakgroep 60 cla-Metalektro-HP.a
• A challenging job in a great team within our high-tech, innovative work environment. Includes the freedom for initiative and good ideas; there is room for initiative and ideas
• A pleasant working environment with our own Starbucks corner
• Room for personal and professional growth within our organization, for example within Finance, other functions and even at international level
• A good salary, fitting travel allowance, and the ability to personalize your employment conditions: for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs
• 40 days off per year (PTO). Yes, really
• A good work-life balance with the possibility to work from home (60/40 principle) after the training period

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