IT Contact Support Intern, Pensacola, Florida - Onsite Opportunity

Huron; Pensacola (FL); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Huron in the United States is seeking an IT Support Specialist, Tier 1 to provide frontline technical support for employees, diagnose issues, and adhere to defined policies. This 100% onsite role in Pensacola, FL requires a strong customer-service mindset and the ability to manage multiple requests with SLA awareness.

The position is listed as Intern with a pay rate of $25 per hour and an Associate degree in IT or related field is required, along with Office 365 experience and flexibility to

Qualifications

• Associate degree in IT or related field required.
• At least 1 year of customer service experience.
• Experience diagnosing Windows, Mac, and mobile OS issues.
• Familiar with IT ticketing systems and processes.
• Microsoft IT certifications preferred.
• Onsite role with standard weekday schedule.

Responsabilités

• Technical troubleshooting of IT hardware and software issues in a timely manner.
• Handle multiple IT support requests across different communication channels.
• Support devices running iOS, MacOS, Android, and Windows OS.
• Update IT ticketing system with interactions and steps taken.
• Image Windows 11 laptops for break/fix scenarios (in-office).
• Respond, resolve, or elevate service requests following procedures and SLA.
• Assist employees with ERP tasks like entering time, expenses, and project details.
• Develop professional relationships with user community and colleagues.

Connaissances

Customer Service

Problem solving

Multi-tasking

Independent worker

Teamwork

Flexible hours

Formation

Associate degree in Information Technology or related field

Outils

Office 365 Admin

Windows/Mac/iOS support

IT ticketing systems

Active Directory

Description du poste

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce. The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.

Job Requirements

• Technical troubleshooting of IT hardware and software issues in a timely manner
• Appropriately handle multiple IT support requests simultaneously through different mediums of communication
• Support of various devices running operating systems such asiOS, MacOS, Android, and Windows OS
• Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
• Image Windows 11 laptops for break/fix scenarios (in-office)
• Respond, resolve, or elevate all service requests and incidents following established procedures and SLA
• Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
• Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues
• 100% onsite, Monday-Friday 8:00 AM - 5:00 PM

Job Qualifications

• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred
• Associate degree with an emphasis in Information Technology or closely related field
• One or more years of Customer Service experience required
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
• Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
• Excellent verbal and written communication with strong customer service skills
• Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
• Ability to work independently and as part of a team
• Ability to work flexible hours including at times nights and weekends
• Ability to work in an office setting
• Willingness to learn and ambitious to take on new/ difficult challenges

The compensation for this job is $25/hr. This represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting.

Position Level

Intern

Country

United States of America