IT Communications Specialist — Hybrid, UX & Training

Denken Solutions, Inc.; Milpitas (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Denken Solutions, Inc. seeks an IT Communications Specialist for a hybrid role in Milpitas, CA. You will craft user-facing communications about IT initiatives, align IT messaging with broader internal comms, and support executive voices.

You will lead incident communications strategies, create templates, provide UI/UX input, and contribute to IT projects with graphic design and HTML services. Training materials and internal articles are also part of the role.

Responsibilities

• Write user-facing IT communications about new launches, improvements, and updates.
• Coordinate with internal comms to align IT messaging with company strategy.
• Develop communication strategies for urgent IT incidents and alerts.
• Create templates and plans for IT communication activities across teams.
• Write on behalf of executives to reflect their voice and position.
• Contribute PR to IT projects to improve user experience and usage.
• Provide UI/UX input to IT projects to meet UX standards.
• Deliver graphic design and HTML services for IT web and apps.
• Write support and UX articles to educate users about IT systems.
• Publish articles on internal SharePoint and align with standards.
• Develop training materials and deliver IT system training sessions.

Job description

Denken Solutions, Inc. seeks an IT Communications Specialist for a hybrid role in Milpitas, CA. You will craft user-facing communications about IT initiatives, align IT messaging with broader internal comms, and support executive voices.

You will lead incident communications strategies, create templates, provide UI/UX input, and contribute to IT projects with graphic design and HTML services. Training materials and internal articles are also part of the role.