Marketing Communications Specialist

Denken Solutions, Inc.; Milpitas (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Denken Solutions, Inc. seeks an IT Communications Specialist for a hybrid role in Milpitas, CA. You will craft user-facing communications about IT initiatives, align IT messaging with broader internal comms, and support executive voices.

You will lead incident communications strategies, create templates, provide UI/UX input, and contribute to IT projects with graphic design and HTML services. Training materials and internal articles are also part of the role.

Responsibilities

• Write user-facing IT communications about new launches, improvements, and updates.
• Coordinate with internal comms to align IT messaging with company strategy.
• Develop communication strategies for urgent IT incidents and alerts.
• Create templates and plans for IT communication activities across teams.
• Write on behalf of executives to reflect their voice and position.
• Contribute PR to IT projects to improve user experience and usage.
• Provide UI/UX input to IT projects to meet UX standards.
• Deliver graphic design and HTML services for IT web and apps.
• Write support and UX articles to educate users about IT systems.
• Publish articles on internal SharePoint and align with standards.
• Develop training materials and deliver IT system training sessions.

Job description

Hybrid role - 3 days Onsite and 2 days Remote

Job Description:

• Writing user-facing communications about IT and enterprise technology initiatives, including new launches of information systems, improvements to business technologies, feature changes and version updates.
• Working with internal communications teams to align IT communications strategies with general internal communication strategies and to ensure a cross-functional match.
• Responding to critical IT incidents by developing communication strategies for urgent events and alerts.
• Creating templates and strategies for planning of IT communication activities and working across all IT teams to ensure adherence to these standards.
• Writing on behalf of executives and managers to communicate in their voice and ensure they are presented in a way consistent with their position.
• PR contributing to projects meant to improve the experience of using IT systems in the company, including analyzing the current experience of using these systems.
• Providing UI/UX oversight and input to IT projects to ensure they meet the standards of the user experience expected from the department.
• Providing graphic design and HTML services to web and application initiatives inside IT to ensure a clean and consistent look and feel for all IT services and applications.
• Writing support articles and UX articles to develop user knowledge about business information systems used at the company.
• Publishing these articles on internal SharePoint online sites and designing the articles to align with internal communication standards.
• Developing training materials for IT systems used inside the company and delivering training sessions to users of IT systems.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers