IT Client Support Associate – Onsite Twinsburg, OH - $20-23 / hr – IT support

RemX | The Workforce Experts; Twinsburg (OH); On-site; USD 27,552 - 31,684; Full time

Job summary

An established industry player in food distribution is seeking an IT Client Support Associate to join their team in Twinsburg. This role is crucial as the primary point of contact for IT support, ensuring all technical issues are addressed promptly. You will engage with users, manage hardware, and assist with software updates, all while providing top-notch customer service. This position offers a dynamic work environment, where you can showcase your technical skills and customer service expertise. If you are passionate about IT and enjoy helping others, this is the perfect opportunity for you to grow your career in a supportive setting.

Qualifications

• 2+ years of IT experience with a focus on hardware management.
• Strong customer service skills are essential for this role.

Responsibilities

• Issue laptops, replace hardware, and perform software updates.
• Manage tickets and provide assistance both remotely and in-person.

Skills

Customer Service Skills

Hardware Management

Windows Troubleshooting

Networking Troubleshooting

IT Support

Education

High School Diploma or GED

Degree in IT (preferred)

Tools

Internal Ticketing System

Job description

IT Client Support Associate – Onsite Twinsburg, OH - $20-23 / hr – IT support

Leading food distribution company is looking for a IT client support associate. This role is responsible for addressing all technical issues on the premises. As the primary point of contact for IT at this location, you must be approachable and customer-focused, acting as the face of the IT department.

Start Date: ASAP

Type: Temp to hire

Location: Twinsburg, OH 44087

Schedule - 3 Days: 8:00am - 5:00pm & 2 days: 10:00am-7:00pm (Monday-Friday). Worker is able to select which 2 days they would like to work the later schedule, as long as it’s not Mondays.

Training 3–4-week program

Responsibilities:

1. Issuing laptops, replacing hardware, and performing software updates through an internal ticketing system.
2. Manage tickets and cases via chat remote and in-person assistance.

Requirements:

• HSD/GED, Degree preferred
• 2+ Years of IT Experience: Proficiency with hardware management, including building systems, providing training, and assembling laptops.
• 2+ Years of Customer Service Experience: Strong customer service skills
• Relevant IT certifications are a plus.
• Windows and Printers troubleshooting experience with printers.
• Networking troubleshooting experience: Understanding of network infrastructure and concepts.

Preferences:

• VPN experience preferred.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Customer Service

Industries

Food and Beverage Services