Information Technology Help Desk Support

Acro Service Corp; City of Watertown (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Join a forward-thinking company as a Client Support Associate in a dynamic Help Desk environment. This role is perfect for someone passionate about technology and customer service, as you'll troubleshoot a variety of IT issues while providing exceptional support to both internal and external customers. You'll have the opportunity to work in a collaborative team setting, utilizing your technical skills to resolve challenges efficiently. If you're looking for a role where you can grow and make an impact in the tech support field, this position is an exciting opportunity to kickstart your career.

Qualifications

• 1-3 years of call center support with excellent customer service.
• Technical support troubleshooting and probing skills required.

Responsibilities

• Answer incoming support calls and manage technical issues.
• Utilize Service Desk tools for data entry and ticketing.

Skills

Customer Service

Technical Support Troubleshooting

Communication Skills

Teamwork

Education

1 - 3 years related work experience

Equivalent combination of education and experience

Tools

Easy Vista

MS Office

Job description

Information Technology Help Desk Support

Job Title: Client Support - Associate

Duration: 3 Months (Contract to Hire)

Location: Watertown, NY - ONSITE

Base pay range: $20.00/hr - $24.00/hr

JOB DESCRIPTION:

Identify, manage, escalate, and resolve technical issues in a Service Desk/Call Center environment. Troubleshoot all information technology issues, including software, hardware, and networking. Ability to identify problems quickly and take corrective action.

Role Responsibilities: This role will be responsible for answering incoming support calls from internal and external customers. It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. This position may have interaction with other Technical Support teams across the organization.

Requirements:

1. 1 - 3 years of related work experience, or an equivalent combination of education and experience.
2. 1 - 3 years of call center support with excellent customer service.
3. Excellent verbal and written communication skills.
4. The ability to work in a team environment and commit to a flexible work schedule.
5. Technical Support Troubleshooting & probing skills.

Preferences:

1. 1 - 3 years technical experience a plus.
2. 1 - 3 years Service Desk or Technical Call Center experience a plus.
3. Previous experience troubleshooting desktop, printer, and notebook issues.
4. Very strong user and support of MS Office.

Looking for:

1. Working in the Help Desk Support, CHAT SUPPORT, as part of Tier 1 support for IT. Resetting laptops, providing laptop technical access and walking users through sites for assistance. For further issues, create a ticket to escalate to Tier 2 Support.
2. Employees will receive and manage 16-60 chats per day.
3. Ticketing System: Easy Vista, similar to ServiceNow.

Seniority level: Associate

Employment type: Contract

Job function: Analyst, Customer Service, and Information Technology

Industries: Food and Beverage Services