IT Client Services Technician - Remote & Onsite Support

Fletcher Jones Management Group; Las Vegas (NV); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Management Group is seeking a versatile IT Client Services Technician to provide remote helpdesk support and hands-on field service across multiple locations. You will troubleshoot hardware, software, printers, and network issues while documenting resolutions and maintaining workstation configurations.

Travel to dealership and company locations will be required to install, maintain, and support IT systems, including Windows PCs, networking gear, and Microsoft 365 administration.

Qualifications

• 2+ years IT support experience in helpdesk, field services, or blended environment.
• Strong working knowledge of Windows operating systems and Microsoft 365.
• Experience with networking equipment (Ubiquiti, Cisco) preferred.
• Familiarity with security camera systems or access control preferred.
• Experience with ticketing systems preferred.
• CompTIA A+, Network+ or equivalent preferred.
• Basic understanding of AD and user/device management preferred.
• Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.

Responsibilities

• Provide remote technical support to end users via phone, email, and ticketing systems.
• Troubleshoot hardware, software, printer, and basic network issues promptly and professionally.
• Manage and resolve support tickets with accurate documentation of issues and resolutions.
• Set up, configure, and deploy workstations, user accounts, software, and peripherals.
• Travel to dealership and company locations for installations, maintenance, repairs, and support.
• Install and configure computers, networking equipment, Wi‑Fi systems, monitors, printers, and related hardware.
• Assist with cabling, hardware mounting, and device deployment projects.
• Troubleshoot on-site connectivity and network issues.
• Support Microsoft 365 environments and user account management.
• Maintain organized and professional work environments both remote and on-site.
• Partner with internal teams and vendors to resolve technology issues effectively.
• Support the organization’s commitment to operational excellence, innovation, and customer service.

Skills

Windows OS

Microsoft 365

Customer service

Technical troubleshooting

Fast-paced environment

Effective communication

Driver's license

Education

CompTIA A+, Network+ or equivalent

Tools

Windows

Microsoft 365

Networking equipment

Active Directory

Ticketing systems

Job description

Fletcher Jones Management Group is seeking a versatile IT Client Services Technician to provide remote helpdesk support and hands-on field service across multiple locations. You will troubleshoot hardware, software, printers, and network issues while documenting resolutions and maintaining workstation configurations.

Travel to dealership and company locations will be required to install, maintain, and support IT systems, including Windows PCs, networking gear, and Microsoft 365 administration.