IT Client Services - Tier 2

Fletcher Jones Management Group; Las Vegas (NV); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Management Group is seeking a versatile IT Client Services Technician to provide remote helpdesk support and hands-on field service across multiple locations. You will troubleshoot hardware, software, printers, and network issues while documenting resolutions and maintaining workstation configurations.

Travel to dealership and company locations will be required to install, maintain, and support IT systems, including Windows PCs, networking gear, and Microsoft 365 administration.

Qualifications

• 2+ years IT support experience in helpdesk, field services, or blended environment.
• Strong working knowledge of Windows operating systems and Microsoft 365.
• Experience with networking equipment (Ubiquiti, Cisco) preferred.
• Familiarity with security camera systems or access control preferred.
• Experience with ticketing systems preferred.
• CompTIA A+, Network+ or equivalent preferred.
• Basic understanding of AD and user/device management preferred.
• Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.

Responsibilities

• Provide remote technical support to end users via phone, email, and ticketing systems.
• Troubleshoot hardware, software, printer, and basic network issues promptly and professionally.
• Manage and resolve support tickets with accurate documentation of issues and resolutions.
• Set up, configure, and deploy workstations, user accounts, software, and peripherals.
• Travel to dealership and company locations for installations, maintenance, repairs, and support.
• Install and configure computers, networking equipment, Wi‑Fi systems, monitors, printers, and related hardware.
• Assist with cabling, hardware mounting, and device deployment projects.
• Troubleshoot on-site connectivity and network issues.
• Support Microsoft 365 environments and user account management.
• Maintain organized and professional work environments both remote and on-site.
• Partner with internal teams and vendors to resolve technology issues effectively.
• Support the organization’s commitment to operational excellence, innovation, and customer service.

Skills

Windows OS

Microsoft 365

Customer service

Technical troubleshooting

Fast-paced environment

Effective communication

Driver's license

Education

CompTIA A+, Network+ or equivalent

Tools

Windows

Microsoft 365

Networking equipment

Active Directory

Ticketing systems

Job description

At Fletcher Jones Management Group, technology plays a critical role in supporting operational excellence and delivering a world-class experience for both employees and guests. We are seeking a versatile and service-oriented IT Client Services Technician to join our team. This role combines remote helpdesk support with hands-on field service work across multiple locations.

This is an excellent opportunity for someone who enjoys solving technical problems, working directly with users, and supporting a fast-paced, multi-location environment where no two days are the same.

What You Will Do

• Provide remote technical support to end users via phone, email, and ticketing systems
• Troubleshoot hardware, software, printer, and basic network issues in a timely and professional manner
• Manage and resolve support tickets while maintaining accurate documentation of issues and resolutions
• Set up, configure, and deploy workstations, user accounts, software, and peripheral devices
• Travel to dealership and company locations to perform installations, maintenance, repairs, and technical support
• Install and configure computers, networking equipment, Wi-Fi systems, monitors, printers, and related hardware
• Assist with structured cabling, hardware mounting, and device deployment projects
• Troubleshoot on-site connectivity and network-related issues
• Support Microsoft 365 environments and user account management
• Maintain a clean, organized, and professional work environment both remotely and on-site
• Partner with internal teams and vendors to ensure technology issues are resolved effectively
• Support the organization’s commitment to operational excellence, innovation, and customer service

What We Are Looking For

• 2+ years of IT support experience in helpdesk, field services, or a blended support environment
• Strong working knowledge of Windows operating systems and Microsoft 365
• Experience with networking equipment (Ubiquiti, Cisco, etc.) strongly preferred
• Familiarity with security camera systems or access control strongly preferred
• Experience with ticketing systems is strongly preferred
• CompTIA A+, Network+, or equivalent experience strongly preferred
• Basic understanding of Active Directory and user/device management strongly preferred
• Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting
• Experience configuring and troubleshooting PC, Mac, and peripheral hardware
• Ability to independently diagnose and resolve technical issues
• Strong customer service and communication skills with a professional and approachable demeanor
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and work effectively in a fast-paced environment
• Valid driver’s license with the ability and willingness to travel locally between locations
• High level of professionalism, reliability, and accountability

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance