IT Client Services Manager - 24/7 Support Lead

Dresner Group; Columbia (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Generous vacation plan

Job summary

Dresner Group, located in Columbia, Maryland, seeks a hands-on manager for their Client Support team. This dynamic role involves managing support technicians and ensuring quality service delivery across multiple client interactions. Candidates should have management experience of 3-5 years and possess excellent communication skills.

The ideal candidate will be proactive and service-oriented, eager to lead and enhance team performance while engaging directly with clients to provide exceptional support.

Qualifications

• Minimum of 3-5 years of management experience.
• Experience with managed service providers or similar organizations.
• Willingness to work evenings and weekends occasionally.

Responsibilities

• Manage the Client Support team and triage support requests.
• Develop baseline support metrics with management team.
• Ensure efficient and timely support on a 24x7x365 basis.
• Coordinate training requirements of helpdesk personnel.

Skills

Management Experience

Problem-Solving Skills

Communication Skills

Leadership Abilities

Service Orientation

Education

Bachelor's degree in business, communications, or a closely related field

Job description

Dresner Group, located in Columbia, Maryland, seeks a hands-on manager for their Client Support team. This dynamic role involves managing support technicians and ensuring quality service delivery across multiple client interactions. Candidates should have management experience of 3-5 years and possess excellent communication skills.

The ideal candidate will be proactive and service-oriented, eager to lead and enhance team performance while engaging directly with clients to provide exceptional support.