Sr Client Services Manager

Intepros; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Intepros in New York seeks a seasoned client services professional to join a growing team. This client-facing role manages inquiries, provides support, and ensures clients are connected with the right information and resources.

Government experience is a plus, but not required. You will serve as the primary contact for multiple clients, handle escalations with professionalism, and collaborate with internal teams to deliver accurate responses in a fast-paced environment.

Qualifications

• 7+ years of experience in client services or a similar role.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize a high volume of requests.
• Experience handling escalations and sensitive client interactions.

Responsibilities

• Serve as the primary point of contact for multiple clients, building strong working relationships and providing a consistent level of support.
• Manage incoming client inquiries through a dedicated hotline, assessing each request, determining priority, and ensuring timely responses.
• Provide clear and professional communication by translating complex information into easy-to-understand language.
• Use scripts, resources, and processes to answer questions and guide clients toward next steps.
• Collaborate with internal teams to gather information, resolve questions, and ensure accurate, consistent responses.
• Manage multiple requests and competing priorities with attention to detail and high client service levels.
• Handle escalations and sensitive situations with professionalism, good judgment, and a calm approach.

Skills

Client relationships

Communication skills

Time management

Problem solving

Prioritization

Job description

Client Services / Client Relationship Management

We’re currently looking for experienced client services professionals to join a growing team. This is a client-facing role focused on managing inquiries, providing support, and making sure clients are connected with the right information and resources.

Responsibilities

• Serve as the primary point of contact for multiple clients, building strong working relationships and providing a consistent level of support.


• Manage incoming client inquiries through a dedicated hotline, assessing each request, determining the appropriate priority, and making sure it gets addressed in a timely manner.


• Provide clear and professional communication by taking complex information and explaining it in a way that is easy for clients to understand.


• Use established scripts, resources, and processes to answer questions and guide clients toward the appropriate information or next steps.


• Work closely with internal teams to gather information, resolve client questions, and make sure responses are accurate and consistent.


• Manage multiple requests and competing priorities while maintaining attention to detail and a high level of client service.


• Handle escalations and sensitive situations with professionalism, good judgment, and a calm approach.

Experience

• 7+ years of experience in client services, client success, client relationship management, or a similar client-facing role


• Strong written and verbal communication skills with the ability to communicate with a variety of audiences


• Excellent organizational and time-management skills, with the ability to prioritize a high volume of requests


• Strong problem-solving skills and the ability to know when to upscale an issue


• Comfortable working in a fast-paced environment and handling sensitive client interactions


• Previous government experience is a plus, but not required