IT Client Engineer: End-User Tech Support & Upgrades

ENTEK International; Terre Haute (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

ENTEK International in Terre Haute, Indiana is seeking a Client Engineer to provide end-user support and infrastructure assistance in a manufacturing environment. You will diagnose issues, manage devices with Intune/SCCM, and collaborate with IT teams to keep systems secure and reliable.

The role emphasizes customer service, strong troubleshooting, and the ability to work onsite with occasional remote support as needed. A relevant associate degree and IT experience are preferred.

Qualifications

• Associate degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret technical documentation and procedures.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting end users and enterprise technology systems.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and peripherals across Windows, iOS, and Android platforms.
• Diagnose and resolve hardware, software, and connectivity issues both onsite and remotely.
• Support collaboration platforms including Microsoft 365, Teams, Zoom.
• Configure and manage user devices using endpoint management tools such as Microsoft Intune, and SCCM.
• Maintain IT asset records and support equipment lifecycle management.
• Apply system updates, patches, and security configurations to maintain secure environments.
• Support endpoint security initiatives including antivirus, encryption, and MFA.
• Assist with user access and identity management activities.
• Troubleshoot network-related issues including Wi-Fi, VPN, and VoIP systems.
• Participate in system upgrades, cloud migrations, and technology deployment projects.
• Collaborate with infrastructure, cybersecurity, and systems engineering teams.
• Maintain accurate documentation of support activities, procedures, and technical standards.
• Support continuous improvement initiatives and IT best practices.

Skills

Troubleshooting

End-user support

Communication

Time management

Education

Associate degree in CS or related field

Tools

Intune

SCCM

Microsoft 365

Job description

ENTEK International in Terre Haute, Indiana is seeking a Client Engineer to provide end-user support and infrastructure assistance in a manufacturing environment. You will diagnose issues, manage devices with Intune/SCCM, and collaborate with IT teams to keep systems secure and reliable.

The role emphasizes customer service, strong troubleshooting, and the ability to work onsite with occasional remote support as needed. A relevant associate degree and IT experience are preferred.