IT Change Manager - ServiceNow & CAB Lead

Unisys; Oregon; Hybrid; USD 95,000 - 160,000; Full time

Job summary

Unisys is seeking an IT Change Manager to oversee the organization’s Change Management process. The role focuses on assessing, approving, scheduling, implementing, and reviewing changes to minimize business impact.

You will coordinate CAB meetings, review change requests, and work with ServiceNow and IT teams to ensure compliant, auditable changes. Strong communication and KPI analysis are essential.

Qualifications

• ITIL knowledge and ITSM principles are required.
• Experience with Change Management processes and CAB governance.
• Ability to assess risk and communicate impact clearly.
• Strong stakeholder management and KPI reporting skills.

Responsibilities

• Manage Standard, Normal, and Emergency Changes.
• Review CRs for completeness, risk, and rollback plans.
• Coordinate CAB meetings and obtain approvals.
• Ensure changes are scheduled to minimize business disruption.
• Monitor implementation and adherence to plans.
• Coordinate with IT teams and service desk.
• Track failed, rejected or emergency changes and drive corrective actions.
• Maintain change records in ITSM system.
• Perform PIRs for high-risk changes.
• Monitor Change Management KPIs and propose improvements.
• Ensure ITIL compliance and audit readiness.

Skills

ITIL knowledge

Stakeholder management

KPI analysis

Communication

Risk assessment

Change management

CAB coordination

IT service management

Tools

ServiceNow

Job description

Unisys is seeking an IT Change Manager to oversee the organization’s Change Management process. The role focuses on assessing, approving, scheduling, implementing, and reviewing changes to minimize business impact.

You will coordinate CAB meetings, review change requests, and work with ServiceNow and IT teams to ensure compliant, auditable changes. Strong communication and KPI analysis are essential.