IT Change Manager — Service Desk & CAB Lead

Unisys; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Unisys is seeking an IT Change Manager to oversee standard, normal and emergency changes within the IT environment. You will coordinate Change Advisory Board activities, assess risks, schedule changes to minimize business disruption, and monitor implementation for adherence to approved plans.

Responsibilities include maintaining change records, performing PIRs on high-risk changes, and driving process improvements and automation across IT teams.

Qualifications

• ITIL/ITSM knowledge required.
• Experience with ServiceNow Change Management.
• Understanding of Incident, Problem and Change processes.

Responsibilities

• Manage Standard, Normal and Emergency Changes in the IT environment.
• Review Change Requests for completeness, risk, impact, and rollback plans.
• Coordinate CAB meetings and obtain approvals.
• Schedule changes to avoid business disruption and conflicts.
• Monitor change implementation and adherence to plans.
• Coordinate with Service Desk, Infrastructure, Applications, Network, Security teams.
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
• Maintain accurate change records and documentation in ITSM system.
• Perform Post Implementation Reviews for high-risk changes.
• Monitor Change Management KPIs: success rate, failure rate, emergency changes, unauthorized changes.
• Identify opportunities to improve Change Management and increase automation.
• Ensure ITIL processes and audit requirements compliance.
• Support major incidents requiring emergency changes.

Skills

ITIL knowledge

ServiceNow Change Management

Incident Management

Problem Management

Change Management

CAB coordination

Stakeholder management

KPI reporting

Communication skills

Job description

Unisys is seeking an IT Change Manager to oversee standard, normal and emergency changes within the IT environment. You will coordinate Change Advisory Board activities, assess risks, schedule changes to minimize business disruption, and monitor implementation for adherence to approved plans.

Responsibilities include maintaining change records, performing PIRs on high-risk changes, and driving process improvements and automation across IT teams.