IT Change Manager — ITIL, ServiceNow, CAB

Unisys; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

Unisys is seeking a Change Management professional in Pennsylvania to oversee Standard, Normal and Emergency changes within the IT environment. You will review CRs for risk and impact, coordinate CAB approvals, and ensure changes are scheduled to minimize business disruption.

Responsibilities include monitoring implementation, coordinating with IT teams, and driving actions for failed or unauthorized changes while maintaining accurate ITSM records and conducting PIRs as needed.

Qualifications

• ITIL / IT Service Management knowledge required.
• Familiarity with Change, Incident and Problem Management.
• Ability to assess risk and impact of changes.
• Experience coordinating CAB meetings and approvals.

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
• Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.
• Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
• Ensure changes are scheduled appropriately to avoid business disruption and conflicts.
• Monitor change implementation and ensure adherence to approved plans.
• Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
• Maintain accurate change records and documentation in ITSM system.
• Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
• Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
• Identify opportunities to improve the Change Management process and increase automation.
• Ensure compliance with ITIL processes, internal policies and audit requirements.
• Support major incidents where emergency changes are required to restore services quickly.

Skills

ITIL / ITSM knowledge

CAB coordination

Stakeholder management

KPI reporting

Communication

Change management

Risk assessment

Education

Tools

ServiceNow Change Management

Job description

Unisys is seeking a Change Management professional in Pennsylvania to oversee Standard, Normal and Emergency changes within the IT environment. You will review CRs for risk and impact, coordinate CAB approvals, and ensure changes are scheduled to minimize business disruption.

Responsibilities include monitoring implementation, coordinating with IT teams, and driving actions for failed or unauthorized changes while maintaining accurate ITSM records and conducting PIRs as needed.