Strategic Change Manager (ITIL, ServiceNow)

Unisys Corporation; Hopkins (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Unisys is seeking a Change Management professional to oversee standard, normal, and emergency IT changes within the organization. You will coordinate Change Advisory Board meetings, ensure proper assessment, approval, scheduling, implementation and post-review of changes, and work with IT teams to minimize business disruption.

The role emphasizes ITIL/ITSM practices, risk assessment, and KPI monitoring, requiring strong communication and coordination with stakeholders across Incident, Problem

Qualifications

• ITIL / IT Service Management knowledge.
• Incident, Problem and Change Management processes.
• Risk and impact assessment.
• CAB coordination.
• Stakeholder management.
• Reporting and KPI analysis.
• Strong communication and coordination skills.

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
• Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.
• Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
• Ensure changes are scheduled appropriately to avoid business disruption and conflicts.
• Monitor change implementation and ensure adherence to approved plans.
• Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
• Maintain accurate change records and documentation in ITSM system.
• Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
• Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
• Identify opportunities to improve the Change Management process and increase automation.
• Ensure compliance with ITIL processes, internal policies and audit requirements.
• Support major incidents where emergency changes are required to restore services quickly.

Skills

ITIL / IT Service Management knowledge

Incident Management

Problem Management

Change Management

Risk assessment

Impact assessment

Stakeholder management

Reporting & KPI analysis

Strong communication & coordination

Tools

ServiceNow Change Management

Job description

Unisys is seeking a Change Management professional to oversee standard, normal, and emergency IT changes within the organization. You will coordinate Change Advisory Board meetings, ensure proper assessment, approval, scheduling, implementation and post-review of changes, and work with IT teams to minimize business disruption.

The role emphasizes ITIL/ITSM practices, risk assessment, and KPI monitoring, requiring strong communication and coordination with stakeholders across Incident, Problem