IT Change Communications Strategist

ACL Digital; Boston (MA); On-site; USD 92,000 - 129,000; Part time

Job summary

ACL Digital seeks an IT Writer and Communications Specialist to translate complex technology changes into clear, accessible messaging for thousands of university users. You will lead multi-channel campaigns, develop training materials, and align stakeholders across IT projects and leadership teams.

You will collaborate with project teams to anticipate user concerns, craft messaging, and drive adoption of new systems and processes in a dynamic university setting.

Qualifications

• Substantial experience in marketing, communications, or related field, preferably in higher education, technology, or organizational change environments
• Exceptional written and verbal communication skills with demonstrated ability to adapt messaging for different audiences
• Strong technical aptitude with ability to quickly understand complex systems, processes, and technical concepts
• Project collaboration experience with demonstrated ability to work effectively with cross-functional teams including technical staff, project managers, and various stakeholders
• Change communication experience or strong interest in helping organizations navigate transitions
• Advanced Microsoft Office skills including collaborative features in Word, SharePoint, Excel, Teams, and Outlook
• Self-directed work style with strong project management abilities and attention to detail
• Adaptability in fast-paced, changing environments with shifting priorities

Responsibilities

• Develop comprehensive communication plans for IT projects that guide stakeholders through system changes, process updates, and technology implementations
• Collaborate with technical teams, project managers, leadership, and business stakeholders to understand project impacts on different user groups
• Create targeted messaging that explains what's changing, why it's changing, how it affects you, and what you need to do for various stakeholder segments
• Design and execute multi-channel communication campaigns to support organizational change initiatives
• Translate technical concepts, system requirements, and process changes into language appropriate for diverse audiences
• Develop training materials, quick reference guides, FAQs, and other resources that help users adapt to new systems and processes
• Create informational and educational content that drives user engagement and adoption of new technologies
• Partner with IT project teams to understand technical requirements, timelines, and user impacts throughout project lifecycles
• Participate in project planning meetings to provide communications expertise and identify potential user concerns early
• Monitor communication effectiveness through user feedback, adoption metrics, and other data sources
• Stay current on change management best practices and emerging communication technologies
• Counsel leadership on communication strategies for complex or sensitive technology changes

Skills

Strong written communication

Verbal communication

Project collaboration

Change communication

Microsoft Office

Self-directed work style

Adaptability

Empathy

Tools

WordPress

Contentful

SharePoint

Excel

Teams

Outlook

Job description

ACL Digital seeks an IT Writer and Communications Specialist to translate complex technology changes into clear, accessible messaging for thousands of university users. You will lead multi-channel campaigns, develop training materials, and align stakeholders across IT projects and leadership teams.

You will collaborate with project teams to anticipate user concerns, craft messaging, and drive adoption of new systems and processes in a dynamic university setting.