IT Capacity Manager

Galent; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Galent is seeking a highly experienced Senior IT Capacity Manager to drive end-to-end capacity, performance, and resiliency strategy across a major Line of Business. This senior IC role emphasizes technical leadership and influence with ITIL-based service management, with no direct people management responsibilities.

The ideal candidate will have extensive hands-on experience in Dynatrace, ServiceNow ITSM, Splunk, and capacity planning, and will lead initiatives across hybrid infrastructure

Qualifications

• Extensive experience in IT capacity planning, forecasting, and performance management.
• Strong experience with Dynatrace, ServiceNow ITSM, and Splunk.
• Experience supporting hybrid infrastructure environments, including VMware ESX and public cloud platforms (AWS, Azure, GCP).
• Solid understanding of Disaster Recovery (DR) and Business Continuity principles.
• Strong knowledge of ITIL-based service management practices.
• Experience with governance reporting, operational metrics, and service performance monitoring.
• Ability to influence stakeholders and drive strategic initiatives without direct management responsibility.
• Strong analytical, communication, and problem-solving skills.

Skills

Performance & Capacity Management

ITIL Framework

Governance and Reporting

Forecasting and Demand Management

Disaster Recovery (DR)

Business Continuity Planning

Strong analytical and communication

End-to-end capacity strategy

Tools

Dynatrace

ServiceNow ITSM

Splunk

VMware ESX

AWS

Job description

Seeking a highly experienced Senior IT Capacity Manager to drive end-to-end capacity, performance, and resiliency strategy across a major Line of Business. This is a senior individual contributor role with strong technical leadership and influence, aligned to ITIL-based service management, without direct people management responsibilities.

Required Skills

• Dynatrace
• Performance & Capacity Management
• ServiceNow ITSM
• Splunk
• Capacity Planning
• Performance Engineering
• Disaster Recovery (DR)
• Business Continuity Planning
• ITIL Framework
• Governance and Reporting
• Forecasting and Demand Management
• Hardware Reclamation and Lifecycle Management

Preferred Skills

• Hybrid Infrastructure Management
• VMware ESX
• AWS

Qualifications

• Extensive experience in IT capacity planning, forecasting, and performance management.
• Strong experience with Dynatrace, ServiceNow ITSM, and Splunk.
• Experience supporting hybrid infrastructure environments, including VMware ESX and public cloud platforms (AWS, Azure, GCP).
• Solid understanding of Disaster Recovery (DR) and Business Continuity principles.
• Strong knowledge of ITIL-based service management practices.
• Experience with governance reporting, operational metrics, and service performance monitoring.
• Ability to influence stakeholders and drive strategic initiatives without direct management responsibility.
• Strong analytical, communication, and problem-solving skills.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf