Senior IT Capacity & Performance Specialist

Galent; Plano (TX); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Galent is seeking a highly experienced Senior IT Capacity Manager to drive end-to-end capacity, performance, and resiliency strategy across a major Line of Business. This senior IC role emphasizes technical leadership and influence with ITIL-based service management, with no direct people management responsibilities.

The ideal candidate will have extensive hands-on experience in Dynatrace, ServiceNow ITSM, Splunk, and capacity planning, and will lead initiatives across hybrid infrastructure

Qualifications

• Extensive experience in IT capacity planning, forecasting, and performance management.
• Strong experience with Dynatrace, ServiceNow ITSM, and Splunk.
• Experience supporting hybrid infrastructure environments, including VMware ESX and public cloud platforms (AWS, Azure, GCP).
• Solid understanding of Disaster Recovery (DR) and Business Continuity principles.
• Strong knowledge of ITIL-based service management practices.
• Experience with governance reporting, operational metrics, and service performance monitoring.
• Ability to influence stakeholders and drive strategic initiatives without direct management responsibility.
• Strong analytical, communication, and problem-solving skills.

Connaissances

Performance & Capacity Management

ITIL Framework

Governance and Reporting

Forecasting and Demand Management

Disaster Recovery (DR)

Business Continuity Planning

Strong analytical and communication

End-to-end capacity strategy

Outils

Dynatrace

ServiceNow ITSM

Splunk

VMware ESX

AWS

Description du poste

Galent is seeking a highly experienced Senior IT Capacity Manager to drive end-to-end capacity, performance, and resiliency strategy across a major Line of Business. This senior IC role emphasizes technical leadership and influence with ITIL-based service management, with no direct people management responsibilities.

The ideal candidate will have extensive hands-on experience in Dynatrace, ServiceNow ITSM, Splunk, and capacity planning, and will lead initiatives across hybrid infrastructure