IT Business Tech Analyst II/III - Driving Efficient Solutions

Arizona Public Service - APS; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Arizona Public Service (APS) is seeking an IT Business Technical Analyst II/III to connect business needs with technology solutions that keep operations running smoothly for employees and customers. You will analyze workflows, gather requirements, configure and test systems, and collaborate with technical teams to deliver reliable, scalable solutions and continuous improvements.

Strong communication, prioritization, and a detail-oriented approach are essential for success in a fast-paced

Qualifications

• Experience gathering and analyzing business requirements and translating them into practical technology solutions.
• Knowledge of business systems, implementation practices, testing, and ongoing production support.
• Strong communication and collaboration skills with the ability to work effectively across technical and non-technical teams.
• Detail-oriented mindset with a focus on quality, problem-solving, and continuous improvement.
• Ability to manage competing priorities while delivering reliable results in a fast-paced environment.
• Proactive, customer-focused approach with a passion for driving efficiency and business value.

Responsibilities

• Partner with business teams to understand operational needs and develop technology solutions that support business goals.
• Analyze workflows and identify opportunities to improve efficiency, effectiveness, and the overall user experience.
• Configure, test, and support business systems that enable critical operations across APS.
• Collaborate with technical teams to deliver solutions that meet business requirements and provide lasting value.
• Monitor system performance, identify improvement opportunities, and recommend enhancements that drive continuous improvement.
• Build strong relationships with stakeholders while helping ensure technology investments deliver meaningful business outcome.

Skills

Requirements gathering

Business analysis

Stakeholder collaboration

Cross-functional collaboration

Process improvement

Technical knowledge

UML modeling

Problem solving

Education

Bachelor's degree in Information Technology or related field

Job description

Arizona Public Service (APS) is seeking an IT Business Technical Analyst II/III to connect business needs with technology solutions that keep operations running smoothly for employees and customers. You will analyze workflows, gather requirements, configure and test systems, and collaborate with technical teams to deliver reliable, scalable solutions and continuous improvements.

Strong communication, prioritization, and a detail-oriented approach are essential for success in a fast-paced